Easterseals Iowa is seeking a dynamic leader to step into a vital role supporting our Director and frontline teams. As an integral member of our Operations team, you will provide a full range of leadership duties—from selecting and training exceptional team members to providing the ongoing feedback, field coaching, and mentorship that help our staff thrive. Balancing strategic administrative oversight with direct, heart-centered care, you will monitor compliance, advocate for client services, and collaboratively plan social opportunities. If you are a collaborative professional ready to model enthusiasm, foster open communication, and step up daily to meet the needs of our team and clients, we want you on our leadership team! 

Principle Accountabilities Include:

• Provide a full range of leadership duties, including, but not limited to:

Select and train team members. 

• Build teamwork and effectiveness by coordinating team-building activities, assisting in department meetings to ensure open lines of communication and alignment with the agency's strategic goals, policy, and procedure. 

• Provide team members with ongoing feedback, coaching, counseling, and performance management through field coaching, problem-solving sessions, and one-to-one meetings. 

• Serve as a role model for all team members, demonstrating positive attitude, enthusiasm, and professionalism. 

• Attend all team meetings, providing feedback and solutions, as applicable, to quality program development. Take notes at team meetings as needed and assist in program evaluation as requested. 

• Monitor narrative documentation for content to ensure accreditation, funding, and Medicaid compliance. 

• Fill in as first in line, Direct Support Professional/Program Coordinator, to meet client needs as necessary. Provide scheduling support to team members and clients daily as needed 

• Advocate and/or assist clients in receiving services that were identified in the planning process. 

• Work collaboratively with staff and community members to plan social opportunities for clients and the team. 

• Assist in recruitment, assessment, and evaluation of Hourly SCL clients. 

• Serve as a member of the Operations team. 

• Attend outside meetings as Easterseals representative as needed. 

• Other duties as assigned. 

Easterseals Values Accountabilities Include:

Integrity: Accurately communicate the team’s capacity, honor commitments, and have direct conversations. 

People-Focused: Identify each person’s strengths and build on those strengths. 

Independence: Allow team members to become independent in decision making, providing clear expectations, development, and the tools needed to perform their job duties. 

Respect: Listen, ask questions; respond to inquiries in a timely manner; assume the best about others 

Shared Purpose: Work together as a team respectfully and professionally to meet the needs of our clients. Serve as a role model for all team members, demonstrating a positive attitude, enthusiasm, and professionalism. 

Excellence: Lead the team to meet established goals. Identify and utilize best practices for continuous quality improvement. Demonstrate a commitment to continual learning and growth by attending training. Quickly identify problems and facilitate corrective action. 

Stewardship: Build strong relationships, sharing the impact of Easterseals service. Ensure productivity is achieved by each of your team members. 

Philanthropy: Provide services that showcase Easterseals values and impact. Support special events as requested.

Full-Time Easterseals Benefits Include:

• Competitive wage and benefits, including medical, dental, vision, employer-paid life insurance/accidental death and dismemberment/long term disability insurance, and a 403(b) Tax Deferred Retirement Plan offered to all full-time employees
• 20 days of PTO in the first year, increasing to 25 days of PTO in the second year, which we not only let you take, but expect you to take off!
• A culture that promotes from within for advancement opportunities
• A supportive and flexible team working environment

Knowledge, Skills, and Experience Requirements:

Associate or bachelor’s degree in a related field /or relevant experience preferred 

• Experience working with people with disabilities is preferred. 

• Experience with leadership and training preferred. 

• Certification in CPR and First Aid within the first 90 days. 

• Ability to complete Mandatory Reporter of Child and Dependent Adult Abuse within the first 30 days. 

• Ability to work cooperatively with team members, clients, and the public in a professional manner. 

• Ability to work in a team environment. 

• Ability to effectively solve problems and handle emergencies. 

• Ability to work under pressure, maintain accuracy, and meet deadlines. Ability to communicate effectively in written and verbal formats. 

• Ability to operate a computer and navigate through the Easterseals database. Experience in word processing software; Word and Excel preferred. 

• Flexibility to work non-traditional hours as required, including weekends and evenings. 

• Must be insurable under Easterseals Iowa vehicle insurance policy. 

• Possession of a valid Iowa driver’s license and maintenance of a good driving record. 

• Access to Reliable Transportation for regular participation in work. 

• Access to a telephone for on-call needs 

• Ability to demonstrate knowledge of HCBS funding streams. 

• Ability to bend, stoop, twist, and lift 

• Ability to transfer or move up to 80 pounds.  

Join our team and contribute to creating an inclusive and empowering environment for adults with disabilities! The interview process consists of 1st phone interview with the Recruitment and Talent Development Coordinator and 2nd in person Department Specifics Team Leader.