Role Summary

This is not a project coordination
role. The successful candidate will be responsible for driving complex client
implementations from mobilisation through to go-live and post-go-live
transition. The role requires strong ownership, technical understanding,
documentation discipline, stakeholder management and the ability to bring
structure and control to multi-product client deliveries. The Technical
Delivery Manager will sit at the centre of Product, Engineering, DevOps, QA,
Support, Customer Success, Leadership and client stakeholders. They will be
expected to manage detailed implementation plans, technical dependencies,
risks, actions, decisions, client communications and go-live readiness.

The ideal candidate does not need to
be a developer, but must be technically literate enough to understand APIs,
integrations, data flows, environments, authentication, releases, testing and
production readiness. They must be able to challenge vague updates, identify
missing dependencies, escalate risks early and communicate clearly with both
technical and non-technical stakeholders.

What You Will Be Responsible For

Client Implementation Delivery

You will lead end-to-end client
implementations, ensuring that delivery is properly planned, documented,
tracked and driven to closure. Key responsibilities include:

• Owning
  detailed implementation plans covering scope, milestones, deliverables,
  dependencies, risks, issues, actions, owners and target dates.
  
• Coordinating
  multiple product and technical workstreams across customer screening,
  transaction screening, list management, integrations, reporting,
  configuration and release activity.
  
• Ensuring
  implementation plans are realistic, dependency driven and aligned with
  client expectations, contractual commitments and internal delivery
  capacity.
  
• Driving
  internal teams to close actions, blockers and decisions, ensuring that
  nothing is left undocumented or unowned.
  
• Capturing
  and tracking client commitments to ensure they are followed through.
  
• Identifying
  gaps between agreed scope, client expectations and product capability, and
  escalating or managing these through the appropriate decision making or
  change control process.
  

Technical Delivery Coordination

You will work closely with technical
and product teams to understand delivery requirements, solution design,
dependencies and implementation constraints. Key responsibilities include:

• Coordinating
  implementation activities across Product, Engineering, DevOps, QA, Support
  and Customer Success.
  
• Managing
  technical implementation dependencies relating to APIs, SFTP/file-based
  integrations, data setup or migration, environments, configuration,
  SSO/authentication, testing and deployment.
  
• Supporting
  release and deployment planning across development, UAT, staging and
  production environments.
  
• Ensuring
  technical blockers are identified early, clearly documented and progressed
  with defined ownership and target dates.
  
• Distinguishing
  clearly between defects, enhancements, configuration items, implementation
  tasks and change requests.
  
• Translating
  technical issues into clear business impact, options and next steps for
  internal and client stakeholders.
  

Documentation, Governance and
Reporting

A major part of this role is
maintaining clear, accurate and reliable project documentation. The successful
candidate must be able to produce high quality written materials that can be
used by internal teams, senior leadership and clients. Key responsibilities
include:

• Creating
  and maintaining implementation plans, RAID logs, action trackers,
  dependency logs, decision logs, meeting notes, UAT plans, release
  readiness checklists, go-live plans, status reports and change control
  records.
  
• Ensuring
  project documentation is accurate, current, structured and detailed enough
  for teams and clients to rely on.
  
• Preparing
  clear and professional status reports covering progress, completed
  activity, upcoming milestones, risks, issues, blockers, dependencies,
  decisions required and escalation points.
  
• Maintaining
  traceability between requirements, delivery activities, testing, defects,
  releases and client sign-off.
  
• Ensuring
  delivery, tracking and documentation tools are structured, maintained and
  used consistently so that project status, ownership, risks and
  dependencies remain clear.
  

Client and Stakeholder Communication

You will act as a central point of
coordination for client implementation activity and will be expected to
communicate clearly, confidently and professionally. Key responsibilities
include:

• Running
  internal and client facing project meetings with clear agendas, structured
  updates, documented actions, owners and follow-up.
  
• Preparing
  concise written updates for senior internal and external stakeholders.
  
• Managing
  client expectations throughout the implementation lifecycle.
  
• Escalating
  risks and blockers early, with clear impact, options, recommendations and
  next steps.
  
• Supporting
  client facing communications relating to project status, release
  timelines, UAT readiness, go-live planning, risks and dependencies.
  
• Ensuring
  client commitments, decisions and open questions are accurately captured
  and communicated internally.
  

Release, UAT and Go-Live Readiness

You will help ensure that client
implementations move through testing, release and go-live in a controlled and
structured way. Key responsibilities include:

• Coordinating
  UAT readiness, including test scope, environment readiness, data
  readiness, defect tracking and client sign-off.
  
• Supporting
  release readiness reviews, deployment planning, release communications and
  post-release reviews.
  
• Ensuring
  release activity is aligned with client implementation plans, testing
  cycles and go-live requirements.
  
• Coordinating
  go-live planning, including cutover activities, responsibilities, risks,
  communications and post-go-live support transition.
  
• Working
  with Product and Engineering to convert requirements and implementation
  needs into actionable delivery plans.
  
• Supporting
  agile ceremonies where relevant, including sprint planning, backlog
  reviews, stand-ups, retrospectives and delivery reviews.
  

What We Are Looking For

The successful candidate will have
strong experience managing complex SaaS or enterprise software implementations,
with the technical understanding and communication skills needed to operate
confidently across client, product and engineering teams. Required experience
and skills:

• 10+
  years’ experience in technical delivery management, technical project
  management, implementation management, programme management or a similar
  role.
  
• Experience
  working in SaaS, cloud software, fintech, regtech, financial services
  technology or enterprise software environments.
  
• Proven
  experience leading complex client facing software implementations
  involving multiple internal teams and external stakeholders.
  
• Strong
  technical literacy across SaaS platforms, cloud environments, APIs, data
  flows, integrations, environments, testing, releases and production
  readiness.
  
• Experience
  managing detailed implementation plans, RAID logs, action trackers,
  dependency logs, status reports and client facing project documentation.
  
• Strong
  written communication skills, with the ability to produce clear,
  structured and professional emails, meeting notes, reports and governance
  documents.
  
• Confident
  client facing communication skills, including the ability to run project
  calls, manage expectations and escalate delivery risks professionally.
  
• Experience
  working closely with Engineering, Product, QA, DevOps, Support, Customer
  Success and senior leadership teams.
  
• Strong
  attention to detail and follow through, with evidence of owning actions
  through to closure.
  
• Experience
  using delivery and documentation tools.
  
• Ability
  to operate in a fast moving scale-up environment where structure,
  ownership and initiative are required.
  

Preferred Experience

The following experience would be
highly beneficial:

• Experience
  implementing SaaS products for banks, financial institutions, fintechs,
  payment companies or regulated enterprise clients.
  
• Experience
  with AML, sanctions screening, KYC, customer screening, transaction
  screening, case management, data services or compliance technology.
  
• Experience
  managing implementations involving APIs, batch files, SFTP, data mapping,
  authentication, SSO, third-party data providers or external integrations.
  
• Experience
  supporting UAT, release planning, go-live readiness and post-go-live
  support transition.
  
• Experience
  managing multiple concurrent client implementations or multi-product
  delivery programmes.
  
• Understanding
  of cloud platforms such as AWS or Azure.
  
• Experience
  with multi-tenant SaaS platforms.
  
• Experience
  with security, data privacy, audit, compliance or regulated client
  environments.
  
• Experience
  with release strategies such as phased rollout, rollback planning, feature
  flags, blue-green deployment or canary releases.
  
• Experience
  working with distributed teams across multiple geographies.
  

Key Attributes

We are looking for someone who is
structured, proactive and delivery focused, with the ability to bring clarity
to complex situations. The successful candidate should demonstrate:

• Strong
  ownership mindset.
  
• High
  attention to detail.
  
• Excellent
  written and verbal communication.
  
• Strong
  documentation discipline.
  
• Ability
  to manage complexity across multiple workstreams.
  
• Strong
  stakeholder management.
  
• Ability
  to understand and communicate technical dependencies.
  
• Confident
  escalation management.
  
• Ability
  to challenge constructively and drive accountability.
  
• Comfort
  working in ambiguity.
  
• Calm,
  organised and professional approach under pressure.
  

What Success Looks Like

Success in this role means being able
to create structure, control and confidence across complex client
implementations. The successful candidate will be able to:

• Know
  the detail of every implementation they manage.
  
• Ensure
  every action has an owner and target date.
  
• Produce
  client ready documentation without heavy rework.
  
• Communicate
  clearly with both technical and non-technical stakeholders.
  
• Identify
  risks early and escalate with options.
  
• Hold
  internal teams accountable without creating unnecessary friction.
  
• Understand
  enough of the technical solution to challenge vague answers and spot
  missing dependencies.
  
• Give
  leadership confidence that client implementations are under control.
  
• Support
  clients through implementation with clarity, confidence and
  professionalism.