Job Scope and Background:

To assist the Service Manager with the overall functions of the service department in a manner that meets the needs of all departments at the branch along with customers and the company.

Basic Functions, Duties, and Responsibilities:

Perform daily and operational activities in the service department that may include the following, but not all may be listed:

• Review Technician reports daily for accuracy, appropriate detail, and completion.
• Prepare and send work orders daily to facilitate electronic entry of data.

• Prepare and send work orders for processing weekly payroll time reports.
• Open and close work orders as directed.
• Electronically update the Open Work Order Report daily.
• Prepare and make available a daily work order report for technician reference.
• Be able to issue and process expense purchase orders for service department if needed.
• Do yard inspections for equipment and clean up.
• Manage the service truck inspections and crane inspections and keep appropriate files on each.
• Assist in handling incoming customer calls to service department, take messages and gather information from customer.
• Assist in giving information to customer about status of their equipment as needed.
• Assist Service Manager in scheduling & dispatching jobs for technicians if needed under managers direction.
• Assist technicians or Service Manager in gathering information as needed to scope a pending job. (This would include being fluent in utilizing manufacturer and in-house electronic information tools such as Komatsu extranet, Komtrax, Campaigns, Mystuff, etc.)
• Capable of entering data to create a repair estimate for jobs & PMs.
• Capable of obtaining technical information via computer and telephone from manufacturer provided sources.
• Perform any & all duties in the Rental area when there is no rental person assigned or in their absence.
• Work with technicians on parts they need & keep part bins clean & up to date, to include checking on parts on backorder.
• Assist in keeping up with shop tools & their condition.
• Assist in communication of backordered parts information between parts department, service department and rental department.
• Perform any or all other duties that are needed for the service department & branch as directed by the Service Manager.