HiringCafe
Posted 1mo ago

TELEPHONE SALES REP - REMOTE

@ FLS Connect
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Hendersonville, Tennessee, United States
$11-$20/hrRemoteFull Time
Responsibilities:Outbound calls, Follow messaging, Meet goals
Requirements Summary:Outbound fundraising calls, meet metrics, work from home; must be US-based, full-time days, own equipment, pass background check.
Technical Tools Mentioned:Computer, Headset, Web Camera, Wired Internet
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Job Description

Position Title:                TSR

Location:                       Remote work from home

Department:                  Fundraising Operations

Reports To:                   Center Manager and Coach

 

Position Overview:

As a Telephone Sales Representative (TSR), you will be responsible for making outbound fundraising calls to potential donors, engaging in conversations, and soliciting pledges for client projects. FLS is a performance-driven environment with daily goals for each project. This is a work-from-home position that requires a quiet, distraction-free workspace and the use of your computer, USB headset, web camera, and wired internet connection (no Wi-Fi).

 

Core Values:

  • Excellence: We believe in quality results delivered by investing in our people.
  • Freedom: We encourage exploration, experimentation, agility, and responsiveness.
  • Respect: We believe in trust, empathy, and empowering our employees.
  • Teamwork: We embrace diversity, inclusion, and the power of collaboration.
  • Transparency: We value open communication and clear decision-making.
  • Accountability: We emphasize personal responsibility as the foundation of success.

 

Compensation and Benefits:

  • Paid Training (weeks 1-3 ) at $11 per hour (or state minimum wage, whichever is higher)
  • The base wage is $16 per hour after completing 3 weeks of training, with a bonus potential of earning up to $20 per hour.
  • A retention bonus
    • $250 is available after 4 weeks, based on active status in good standing, and performance (work 80 hours in the pay period and above $20 RPH)
    • $500 is available after 7 weeks, based on active status in good standing and performance (full-time working at least 64  hours in the pay period)
  • Referral bonus program.
  • Benefits for full-time employees include paid time off, Retirement with matching, Health with Health Savings Account, Dental, Vision, Life, and Disability insurance.

 

Duties and Responsibilities:

  • Make outbound fundraising calls to solicit pledges for client projects.
  • Follow provided and client-approved messaging on every call.
  • Utilize fundraising call structure, appropriate political reasons, and transition phrases as required.
  • Use responsive listening to provide appropriate situational responses.
  • Meet and maintain project goals and efficiency metrics.
    • Occupancy ratio of 85%. (Occupancy = Logged Hours / Payroll Hours.)
    • 95% on-time (start of shift and back from breaks and lunch).
    • 95% shift adherence/absenteeism.
  • Demonstrate exceptional customer service and react quickly to the person being called.
  • Accept coaching and counseling with a positive attitude.
  • Maintain a professional appearance and behavior.
  • Stay focused on the current project and prepare for each call.
  • Perform other duties as assigned.

 

Requirements:

  • Must work full-time day shift Monday - Friday. Additional shifts may be required during the peak busy season.
  • Must work in the continental United States.
  • Must own your computer (that meets system requirements), USB headset, web camera, and wired internet connection (no Wi-Fi).
  • Must have a quiet, uninterrupted, undistracted workspace to ensure professional interactions with clients. It is a vital requirement and policy to ensure we are giving our client(s) the most professional experiences when speaking with their clients/members, as outlined in our contracts. 
  • Must pass a background check.