About the Department

Incumbents supervise and coordinate testing and assessment functions to prospective and current students.

Position Duties

Supervise testing center staff to include prioritizing and assigning work; conducting performance evaluations; coordinating staff training; and implementing hiring, discipline, and termination procedures
Coordinate operations of the testing center; work may involve coordinating the preparation and administration of testing programs; preparing staff schedules; coordinating with students, instructors, and other internal and external staff, departments, and/or agencies to facilitate operations; and assisting staff and students when necessary
Monitor the testing center’s budget; work may involve monitoring expenditures, fees, and payments; reconciling fees and payments; analyzing financial information; and approving purchase or other monetary requests
Coordinate operations related to contract testing; work may involve preparing testing contracts for off-site testing
Oversee the maintenance of the testing center, to include ensuring that staff troubleshoot system/ equipment issues, contact the IT department to resolve issues, and replenish inventory.
Prepare, maintain, and review reports, records, forms, logs, and other documentation; ensure that procedure manuals and certifications are updated; ensure that all documentation is prepared and recorded in a timely and accurate manner, and comply with applicable policies and guidelines; report preparation may involve researching, compiling, and analyzing data, and making recommendations based on findings
Ensure that staff provide excellent customer service and support to students, instructors, and other parties, as well as adhere to testing standardization, test-specific procedures, and ethical requirements; work may involve documenting instances of unauthorized test supplements; reporting incidents to appropriate individuals/departments; and ensuring that tests are handled and transported in accordance with confidentiality and other applicable guidelines and policies
Develop and revise processes and procedures to improve service delivery and ensure compliance with applicable laws, policies, and procedures; ensures that applicable parties, including students, faculty, and community members are updated regarding change
Attend meetings and serves on campus and District Committees, and serve as a liaison to students, staff, faculty, and other internal and external agencies, to represent the department; provide recommendation regarding operational and process improvement; communicate information regarding testing programs, services, and instruments; and facilitate related information
May perform testing specialist duties to include administering tests; communicating with students regarding testing requirements and procedures; processing test requests; and printing, filing, and returning completed tests to instructors
Performs other duties as assigned

Minimum Qualifications

Minimum Qualifications:

Bachelor's degree*
Two (2) years teaching, tutoring, or training experience

*Minimum Education Qualification can be substituted with an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Preferred Qualifications:

Master's degree preferred

Knowledge, Skills and Abilities:

Knowledge of supervisory principles
Knowledge of budget principle
Knowledge of test proctoring and administration procedures and practices
Knowledge of scheduling methods
Knowledge of standardized testing procedures and methods
Knowledge of customer service principles
Knowledge of inventory control
Skilled in prioritizing and assigning work
Skilled in proctoring and administering a variety of testing materials
Skilled in administering testing
Skilled in managing an assigned budget
Skilled in using a computer and related software applications
Skilled in providing customer service
Skilled in operating modern office equipment
Skilled in coordinating with internal and external stakeholders
Skilled in researching and analyzing information
Skilled in filing and maintaining records and information
Skilled in monitoring and ordering inventory
Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information.

Physical Requirements
Positions in this class typically require grasping, hearing, keyboarding, reaching, repetitive motion, standing, talking, visual acuity, and walking. The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly.

Other Qualifications

EEO Statement:
Metropolitan Community College is an Equal Employment Opportunity employer that prohibits discrimination or harassment of any person based on race, color, religion, sex, sexual orientation, gender identity, age, birth, ancestry, national origin, or disability. EOE/M/F/Vets/Disabled

Accommodations:
MCC is committed to the full inclusion of all qualified individuals. As part of this commitment, MCC will ensure that persons with disabilities are provided with reasonable accommodations in all aspects of employment, including the application process. To request an accommodation and/or a copy of the Americans with Disabilities Act applicant procedures, please contact the Office of Human Resources.

Benefits

We offer a complete benefits package including:

Health care (medical, dental and vision)
Flexible Spending Account and Health Savings Account
Employee Assistance Program
Retirement including deferred compensation plans
Life insurance including long-term and short-term disability
Paid time off (holidays, vacation, and sick leave)
Professional development
And much more!

To learn more details, visit our benefits summary page.

Supplemental Questions

Which statement below best describes the highest level of education you have completed?

High school graduate, diploma or the equivalent (GED)
Associate degree
Bachelor's degree
Master's degree
Doctorate degree

How many years of professional teaching, tutoring, or training experience do you have?

No experience
Less than 1 year of experience
1 year but less than 2 years of experience
2 years but less than 3 years experience
3 years but less than 4 years experience
4 years but less than 5 years experience
5 or more years of experience

Required Question

Agency Information

Employer: Metropolitan Community College
Address: 3217 Broadway Blvd

Suite 100

Kansas City, Missouri, 64111
Phone: (816) 604-1234 (option 2)
Website: https://www.mcckc.edu/

Testing Center Supervisor