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Posted 2mo ago

Ticket Agent / Customer Service Representative (Seasonal)

@ Rhode Island Fast Ferry
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North Kingstown, Rhode Island, United States
OnsiteFull Time
Responsibilities:ticketing, customer service, cash handling
Requirements Summary:Seasonal, full-time ticketing and customer service role. Front-desk duties, cash handling, scheduling info, and passenger support.
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Job Description

Ticket Agent / Customer Service Representative (Seasonal)

Location: 1347 Roger Williams Way, North Kingstown, RI
Company: Rhode Island Fast Ferry
Compensation: Competitive hourly wage (DOE)

About Us

Rhode Island Fast Ferry operates high-speed ferry service between Rhode Island and Martha’s Vineyard, along with scenic lighthouse cruises on Narragansett Bay.

We’re a close-knit, high-energy team that takes pride in delivering a great customer experience. Our shoreside staff play a key role in keeping operations running smoothly and ensuring every passenger starts their trip on the right foot.

The Role

Rhode Island Fast Ferry is seeking Ticket Agents / Customer Service Representatives for our summer season (May - October). These are full-time, seasonal positions based at our North Kingstown terminal.

This is a great opportunity for high school and college students, or anyone looking for a fast-paced, customer-focused role. As a front-line team member, you’ll be the first point of contact for passengers—handling ticketing, answering questions, and helping ensure a smooth travel experience.

What You’ll Do


  • Assist customers with ticket purchases, reservations, and check-in

  • Answer phones and provide accurate information about schedules, fares, and services

  • Help customers plan trips and resolve issues professionally

  • Process transactions and handle cash/credit payments

  • Support daily office operations and administrative tasks

  • Maintain a friendly, organized, and efficient front desk environment

What We’re Looking For


  • Friendly, outgoing personality with strong communication skills

  • Positive attitude and strong work ethic

  • Ability to work in a fast-paced, team-oriented environment

  • Comfortable interacting with customers and handling questions or concerns

  • Strong attention to detail and ability to learn quickly

  • Previous customer service or retail experience (preferred)

Why Join Us


  • Great summer job in a fast-paced, team-oriented environment

  • Be part of a tight-knit, energetic crew

  • Build valuable customer service and communication skills

  • Opportunity for returning seasonal employment