This role leads and supports a multi-state team of Title Searchers and Examiners, ensuring high-quality results and operational efficiency. Responsibilities include setting priorities, managing workloads, coaching and evaluating performance, and resolving escalated issues. The position also oversees daily operations, ensures compliance with company policies and service metrics, and supports recruiting, onboarding, and training. Strong leadership experience, industry knowledge, and excellent communication skills are essential for success.
Principal Accountabilities:
- Provide leadership and support to a team of Title Searchers and Title Examiners in multiple states.
- Establish priorities for the team to ensure top quality results are achieved.
- Review and evaluate job performance of the team.
- Manage all daily processes to ensure operational efficiency and compliance with our service metrics.
- Provide technical guidance on title issues.
- Monitor employee workload and assign and redistribute as appropriate.
- Maintain quality of work of the employees through observation, reporting and coaching
- Ensure that the team maintains very high employee engagement
- Manage employees as appropriate to ensure compliance with company policies and procedures.
- Ensure resolution to escalated issues.
- Support all recruiting, on-boarding, new hire training efforts for the operation.
- Handle daily supervisory responsibilities, i.e. timekeeping, recognition, performance management, etc.
Qualifications:
- Bachelor’s Degree preferred or an equivalent combination of education, training, and experience that demonstrates the ability to perform the job functions, may be substituted.
- Minimum of 5 years of prior supervisory or management experience required.
- 3 + years of business management experience in the closing/title/real estate industry.
- Interpersonal Influencing and relationship building.
- Analysis, sound judgment and decision-making abilities.
- Strong proficiency in Microsoft products and ability to learn new technical applications.
- Excellent written and verbal communication skills.
- Must be available to work during core business hours and have the flexibility to work extended hours as needed.
About TRG:
TRG is one of the nation’s largest and fastest-growing title insurance underwriters, delivering trusted solutions to a broad range of customers and protecting property ownership rights across America. At TRG, we don’t just underwrite title insurance policies – we build partnerships that last.
As part of our broader network, we proudly serve leading affiliate partners, including Anywhere Real Estate, Inc. a subsidiary of Compass, Inc. (d/b/a Compass International Holdings) (NYSE: COMP), HomeServices of America (a Berkshire Hathaway affiliate), Lennar (NYSE: LEN and LEN.B), and Opendoor Technologies Inc. (NYSE: OPEN) – and a large network of strong independent agents.
We are powered by our people—their expertise, dedication, and passion drive everything we do. As a Great Place to Work®-certified company, we believe our employees are our greatest asset. Your success drives ours, and at the core of our company is a commitment to help you own, develop, and nurture your career.
Why Work with Us?
- Lead in the Industry: Join one of the nation’s largest and fastest-growing title insurance underwriters.
- Powered by Our People: Be part of a team where your talent and ideas fuel innovation and success.
- Innovate for Impact: Create solutions that solve real problems and deliver value to customers.
- Culture Where Every Voice Counts: Work in a positive, inclusive, and collaborative environment where your ideas matter.
- An Edge for Your Career: Access tools, resources, and training designed to help great talent become even stronger.
- Advancement Opportunities: Take on new opportunities to expand your skills and grow.
- Flexibility That Fits: Enjoy remote and hybrid options (role-dependent) to support work-life balance.
For more information, visit www.TRGUW.com.