Duties

You will serve as a Transportation Assistant and be responsible for providing support to both civilian and military personnel with permanent change of duty station moves. The purpose of the position is to provide counsel and assistance and assure timely, economical and procedurally correct preparation of documents to authorize and process transportation services. Being a Coast Guard civilian makes you a valuable member of the Coast Guard team. Typical work assignments include: Serving as a shipment assistant and authority providing complete counseling service to effect the shipment of household goods, personal effects, mobile homes, boat/trailers, POV's (Privately owned vehicles), Do-It Yourself moves, freight rates, for DHS/DOD military, civilian and their dependents. Interviewing applicants individually or in groups to determine the needs and develop the correct combination of entitlements. Researching and analyzing documents and regulations to determine pre-shipment, shipment, and post-shipment needs and services. Routing and booking shipments in the database. Preparing reports and relies to telephonic and written communications regarding shipping information on all inbound and outbound shipments. Consolidating, rearranging, modifying and retrieving records stored in database.

Requirements

All qualification requirements must be met by the closing date of the announcement. Do NOT include the following types of information in your resume: Social Security Number (SSN) Date of Birth (DOB) Photos of yourself (if included on your resume you will not be considered for this position) Personal information: such as age, gender, religious affiliation, etc. Key Requirements: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation for a Public Trust as a condition of placement into this position. This may include e.g., a credit check after initial job qualifications are determined, a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs". Must be a U.S. Citizen or National. Must be registered or exempt from the Selective Service. See www.sss.gov A one-year probationary period may be required. This is not a Bargaining Unit position. Time-in-Grade requirement must be met by the closing date of the vacancy. All Federal employees are required to have Federal salary payments made by direct deposit.

Qualifications

QUALIFICATIONS REQUIREMENTS: To qualify for this position, you MUST meet all of the following requirements by the closing date of this announcement. MINIMUM QUALIFYING SPECIALIZED EXPERIENCE is experience that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. To be creditable, an applicant's one full year of specialized experience must demonstrate the knowledge, skills, and abilities necessary for successful job performance.GS-07: In order to qualify for this position at the GS-07 level, your resume must clearly demonstrate that you have one full year of the minimum qualifying specialized experience comparable in difficulty and responsibility to at least the GS-06 level in the federal service.Examples of the minimum qualifying specialized experience equal to the GS-06 level include performing the following types of tasks on a regular and recurring basis: Determining and advising on entitlements or procedures, such as- storage entitlements, movers' liabilities, and prohibited items, the various methods of movement (e.g., Government, "do-it-yourself, or commuted rate); Preparing and reviewing various travel or relocation paperwork necessary to document moves and substantiate claims for reimbursement; Providing administrative support for shipment and transportation services, such as assisting with booking, scheduling, or tracking the movement of personal property using established guidelines; and Responding to customer questions about shipping procedures and entitlements, resolving routine issues that may arise. Applicants whose resumes clearly demonstrate the required minimum qualifying specialized experience will be evaluated based on the occupational assessment competencies listed below. A COMPETENCY is defined as a measurable pattern of knowledge, skills, abilities, behaviors, and other characteristics that an individual needs to perform work roles or occupational functions. Transportation- Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including costs and limits. Understands established methods for arranging movement of Household Goods (HHG), Privately Owned Vehicles (POVs), mobile homes, and other personal property. Apply policies to prepare routine shipping documentation and respond to standard transportation inquiries under guidance. Technology Application- Uses transportation-specific automated systems (e.g. DPS or similar) and software to process, track, and update shipment data. Enters, verifies, and extracts shipment-related information to facilitate accurate routing, booking, and claims tracking. Technical Competence- Applies knowledge of transportation regulations, entitlements, and shipping procedures to assist in processing household goods and freight shipments. Supports tasks such as entitlement verification, claims guidance, and shipment preparation under established procedures. Customer Service- Provides courteous and accurate support to service members, civilians, and dependents regarding routine transportation matters. Explains entitlements, prepares forms, and responds to inquiries using established policy and procedure references. NOTE: All experience statements (i.e., duties, specialized experience, or related applicable assessment) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position. NOTE: Education cannot be substituted for experience at this grade level. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

NOTE: This position does not have a positive education requirement. Education cannot be substituted for experience at this grade level.

Other Information

Due Weight Due weight will be given to performance appraisals & incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3). E-Verify DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights & responsibilities. Fair Chance Act The Fair Chance to Compete for Jobs Act prohibits the Department of Homeland Security & its Components from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) & 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to bre'[email protected]. Suitability Statement If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, & to sign & certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment. Shared Certificates Statement Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions. Special Employment Consideration The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR 213.3102(u), & or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR 315.707. Veterans, Peace Corps, VISTA volunteers, & persons with disabilities possess a wealth of unique talents, experiences, & competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment & to understand the required documentation, click on the links above or contact the servicing Human Resources Office listed at the bottom of this announcement. If you need a reasonable accommodation for the application & hiring process, please contact bre'[email protected]. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Visit Reasonable Accommodation More than 1 selection may be made from this announcement if additional identical vacancies in the same title, series, grade, & unit occur within 45 days from the date the certificate was issued.