Position Summary

Under the supervision of the Transportation Services Supervisor, the Transportation Services Driver, is responsible for providing transportation to Peach Tree Healthcare (PTH) patients from their homes to PTH’s clinics and vice versa.

Essential Functions
The following duties are fundamental to the position:

Transportation Services

Operate a motor vehicle to transport passengers safely to and from scheduled destinations
Follow all traffic laws, safety standards, and organizational policies
Plan and navigate routes to ensure timely service
Maintain a clean California DMV record in compliance with PTH insurance requirements

Passenger Assistance

Assist passengers with entering and exiting the vehicle in a safe and respectful manner
Provide required level of service (e.g., curb-to-curb or door-to-door) in accordance with policy
Ensure passengers are properly seated and secured during transport, and confirm all safety restraints (seatbelts, etc.) are in place before driving.

Mobility and Accessibility

Operate accessibility equipment such as lifts, ramps, and securement systems
Secure wheelchairs and mobility devices according to safety standards
Handle mobility aids appropriately

Communication

Communicate professionally and effectively with passengers, caregivers, dispatch staff, and healthcare providers
Provide updates regarding delays or service disruptions
Communicate and non-medical information as needed to ensure patient safety and answer general questions about PTH
Maintain a professional and courteous demeanor at all times

Scheduling and Reliability

Report to work as scheduled and complete assigned trips
Maintain adherence to schedules while adapting to changing conditions
Coordinate with dispatch regarding trip assignments and changes

Documentation and Compliance

Complete required logs, trip records, and documentation accurately and timely
Comply with all applicable federal, state, and local regulations, including confidentiality requirements
Verify trip and passenger information as required

Vehicle Safety and Maintenance

Conduct routine pre- and post-trip vehicle inspections
Maintain vehicle cleanliness and safe operating condition
Maintain all safety obligations including vehicle maintenance, fueling and trip logs.
Report maintenance needs, safety concerns, or incidents promptly to the Transportation Services Manager
Report any accident, regardless of fault, to the Director of Case Management as soon as safely possible following the accident.

Emergency Response

Recognize and respond appropriately to emergency or safety situations
Follow established procedures for reporting incidents and requesting assistance
Maintain awareness of passenger safety throughout transport

The essential functions listed are representative of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions.

Minimum Qualifications

High school diploma or equivalent
Valid driver’s license
Clean CA DMV Driving Report with ability to maintain clean driving record.
Prior transportation experience preferred.
Ability to pass criminal background check and drug screening
Ability to comply with all transportation safety requirements
CPR/First Aid certification (may be obtained after hire)
Driver Safety Training (may be obtained after hire)

Preferred: The patients of PTH speak many languages, including Spanish, Punjabi, Hindi, Hmong, and others. Bi-lingual candidates may qualify for additional pay based on proven ability to communicate in a second language.

Competencies

In addition to Peach Tree Healthcare’s company values, this role will be assessed on the following competencies:

Safety Awareness: Demonstrates consistent attention to passenger, vehicle, and roadway safety; Follows established safety protocols and defensive driving practices; Identifies and responds appropriately to potential hazards or emergencies
Customer Service Orientation: Provides respectful, courteous, and patient-centered service; Demonstrates empathy when working with individuals who may be elderly, ill, or disabled; Maintains professionalism in all interactions; Treats others with respect;
Communication Skills: Communicates clearly and effectively with passengers, caregivers, dispatchers, and healthcare staff; Actively listens and responds appropriately to passenger needs; Provides timely updates regarding delays or concerns
Reliability and Dependability: Reports to work on time and completes scheduled assignments; Adheres to routes, schedules, and organizational expectations; Demonstrates accountability and consistency in performance
Attention to Detail: Accurately follows trip instructions and verifies passenger information; Completes required documentation correctly and timely; Ensures safety procedures (e.g., securements, seat belts) are properly completed
Problem Solving and Adaptability: Responds effectively to unexpected situations such as traffic delays or schedule changes; Makes sound decisions within established guidelines; Adapts to changing conditions and passenger needs
Mechanical - Technical Aptitude: Operates vehicles and related equipment safely and effectively; Uses GPS, mobile devices, and dispatch systems appropriately; Performs basic vehicle checks and identifies maintenance issues
Physical Coordination and Spatial Awareness: Safely maneuvers vehicles and operates accessibility equipment; Coordinates movement when assisting passengers and handling mobility devices; Maintains awareness of surroundings in confined or dynamic environments
Integrity and Compliance: Follows organizational policies, procedures, and regulatory requirements; Maintains confidentiality of passenger information (e.g., HIPAA awareness); Demonstrates ethical behavior and sound judgment; Maintains a proper attitude that supports the mission of PTH; Receptive to change and implements changes willingly
Patience: Remains calm and composed in stressful or challenging situations; Demonstrates patience with passengers who may require additional assistance; Handles conflict or difficult interactions professionally

Tools, Technology, and Equipment: The following tools and equipment are commonly used to perform the essential functions of this position. The tools and equipment listed are representative of those used in this position. Reasonable accommodations may be provided to enable qualified individuals with disabilities to use required tools and perform essential functions.

Vehicles and Driving Equipment: Passenger transport vehicles (sedans, vans, wheelchair-accessible vans, or minibuses); Steering, braking, and vehicle control systems; GPS navigation systems or mapping applications
Mobility and Accessibility Equipment: Wheelchair lifts and ramps; Wheelchair securement systems (tie-down straps, docking systems); Seat belts and passenger restraint systems; Walkers, canes, and other mobility aids (handled during transport)
Communication Technology: Mobile phones or two-way radios; Dispatch software or electronic scheduling systems; Tablets or handheld devices for trip management and communication
Documentation and Tracking Tools: Electronic logging systems or mobile applications; Paper trip logs, incident reports, and mileage forms (if applicable); Timekeeping systems
Safety and Emergency Equipment: First aid kits; Fire extinguishers; Reflective safety vests or warning devices; Emergency communication devices
Cleaning and Sanitation Supplies: Disinfectants and cleaning solutions; Disposable gloves and personal protective equipment (PPE); Paper towels, wipes, and waste disposal materials
General Work and Office Equipment: Flashlight (for low-light conditions); Basic vehicle maintenance tools (e.g., tire gauge, emergency kit); Computer/Laptop, cell phone, copy machine, fax/scanners

Working Conditions

Work is performed primarily in a vehicle and in outdoor environments
Exposure to varying weather conditions and traffic situations
Interaction with individuals who may have medical or mobility challenges
Schedule may include early mornings, evenings, weekends, or holidays

Physical Demands The physical demands described here are representative of those required to perform the essential functions of this position. Reasonable accommodations will be considered to enable qualified individuals with disabilities to perform these functions.

Ability to operate a motor vehicle for extended periods of time
Ability to assist passengers with boarding and exiting the vehicle, which may include to provide steadying support
Ability to handle and manage mobility equipment, including wheelchairs, walkers, and similar devices
Ability to operate vehicle lifts, ramps, and securement systems
Ability to position, secure, and release passengers and equipment safely during transport
Ability to move within and around the vehicle to ensure passenger safety and comfort
Ability to communicate effectively with passengers, supervisors, and others in person and via communication devices
Ability to remain alert and responsive to driving conditions, passenger needs, and potential safety issues
Ability to bend, reach, and perform tasks necessary to assist passengers and secure equipment
Ability to read written instructions and complete written logs and other required forms legibly

EEO Statement

Peach Tree Healthcare is an Equal Opportunity Employer and does not discriminate in employment opportunities or practices on the basis of any characteristic protected by federal, state, or local law. The organization is committed to providing reasonable accommodations to qualified individuals with disabilities and to employees with sincerely held religious beliefs.