Position Summary
- Under general supervision, provides general clerical support, operates computer terminals, and does minimal typing; schedules appointments and greet patients; answers and screens phone calls; gathers and copies various patient information in assigned unit; performs related work as required. Unit Secretaries ensure all actions taken in carrying out responsibilities support patient centered care.

Position Responsibilities
- Unit Specific Position Responsibilities
  - Prepares and maintains electronic patient records.
  - Schedules, cancels, and reschedules patients for appointments in radiology and for PFTs with respiratory
  - Completes patient registration promptly upon arrive to the radiology department.
  - Ensures insurance information is current in Epic. .
  - Manages telephone calls throughout Radiology, including appointment reminders, requests for outside imaging, and incoming calls for physicians and other radiology staff.
  - Prepares documents for submission to the Health Information Management department
  - Scan paper documents into Epic.
  - Utilizes safety practices in daily activities.
  - Obtains appointments for clients referred onto other medical providers.
  - Prepares documents for submission to the Health Information Management department.
  - Transports patients to other appointments as needed.
  - Maintains a neat, orderly, and clutter free work area.
  - Performs related work per orientation, position competency checklists, and skill validation.
  - Utilizes knowledge of available work equipment, policies, procedures, and strategies to effectively ensure the protection and safety of patients, data, and property.
  - Assures a safe, therapeutic environment for patients, families, visitors, and staff
  - Assures a safe, therapeutic environment for patients, families, visitors, and staff.
  - Participates in and maintains quality improvement initiatives to promote positive patient outcomes.
  - Assists patients, families, and visitors with various needs and utilizes specific communication tools to enhance customer service.
  - Fulfills requests for imaging and/or reports according to hospital guidelines and policy.
  - Greets and provides non-technical information to patients and other public persons.
  - Notifies appropriate personnel when patients arrive in the department.
  - Additional duties as assigned

Qualifications, Knowledge & Experience
- Required Qualifications (Including any licensure, certification, education):
  - Ability to maintain effective and tactful working relationship with the general public.
  - Ability to perform clerical tasks with a considerable degree of speed and accuracy.
- Organizational Requirements:
  - Maintain stroke education per regulatory requirements.
- Preferred Qualifications:
  - High school diploma or GED
  - Hands-only CPR competency
- Required Knowledge, Skills & Experience:
  - Ability to effectively communicate with patients, staff and physicians.
  - Knowledge of basic arithmetic, algebra and geometry, and their applications
  - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  - Active listening skills, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  - Knowledge of general office practices, procedures, and equipment.
  - Moderate to advanced typing and/or computer keyboard skills.
  - Ability to make simple judgments regarding variations in work routine or seek additional direction as appropriate.
  - Ability to deal tactfully with the public and co-workers.
  - Ability to handle confidential work with discretion.
- Preferred Knowledge, Skills & Experience:
  - Exposure to or background in medical terminology.

Unit Secretary