We are seeking an experienced, highly organized Veterinary Receptionist / Customer Service Representative who thrives in a fast-paced environment and delivers exceptional client care. This role is ideal for someone with strong multitasking abilities, a positive attitude, and a passion for both animals and people. The ideal candidate is tech-savvy, detail-oriented, and capable of managing multiple responsibilities while maintaining professionalism and empathy.
Key Responsibilities:
Greet clients and patients warmly, creating a welcoming and supportive environment
Manage a high-volume phone system, including scheduling appointments, answering inquiries, and triaging calls appropriately
Coordinate appointment scheduling efficiently while balancing urgent care needs
Process payments, invoices, and maintain accurate financial records
Maintain and update patient records with precision and confidentiality
Communicate clearly with veterinary staff to ensure seamless patient care
Handle client concerns with empathy, professionalism, and problem-solving skills
Support daily clinic operations, including administrative and clerical tasks
Maintain a clean, organized front desk and reception area
Qualifications:
Previous experience in a veterinary clinic or medical office preferred
Strong multitasking and time-management skills in a fast-paced environment
Excellent communication and interpersonal skills
High level of attention to detail and organizational ability
Tech-savvy with the ability to quickly learn new systems and software
Experience with Avimark and/or ezyVet is preferred, but not required
Ability to remain calm and professional in high-pressure or emotional situations
Genuine compassion for animals and their owners
Key Attributes:
Positive, team-oriented mindset
Dependable and punctual
Adaptable and proactive
Strong work ethic and willingness to learn
What We Offer:
Supportive team environment
Opportunities for growth and development
Competitive pay based on experience
- And more!