Vice President, Managed & Professional Services

Location: Remote (U.S.-based preferred)
Company: Transit Technologies
Compensation: $200,000 - $235,000 Base + Performance Bonus

Build the Future of Services Delivery in Mobility Technology

Transit Technologies is a leading provider of enterprise software and technology-enabled services purpose-built for the mobility, transportation, and transit ecosystem.

Serving more than 4,000 clients globally and powering over 100 million rides annually, Transit Technologies delivers solutions across fixed route, demand response, paratransit, asset management, workforce operations, fleet management, and rider engagement.

Today, we are bringing together our portfolio of market-leading companies under a unified vision: TransitOS, an AI-forward Transit Operating Suite designed to transform how transportation organizations operate, optimize resources, and serve riders.

As we continue to scale, we are creating a new enterprise leadership role that will define the future of Managed and Professional Services across the organization.

This is not a maintenance role.

This is a transformation role.

This is an opportunity to build, scale, and modernize an enterprise services organization that directly impacts revenue growth, customer success, operational excellence, and the future of our platform.

The Opportunity

Transit Technologies is seeking an exceptional Vice President of Managed & Professional Services to lead one of the most important enterprise initiatives underway across our portfolio.

Reporting directly to the Chief Operating Officer, this executive will unify Managed Services and Professional Services across multiple operating companies, creating a scalable delivery organization that accelerates growth, improves client outcomes, expands margins, and establishes the operational foundation for the company's next phase of growth.

This leader will drive the integration of services teams operating across legacy business units into a cohesive enterprise model while preserving the customer intimacy and market expertise that have fueled our success.

This role combines strategy, operational leadership, organizational transformation, AI innovation, revenue ownership, and executive influence. The successful candidate will be a builder, operator, and change agent who thrives in fast-moving environments and is energized by creating lasting impact.

You will work closely with executive leadership, including the COO, CEO, Product, Sales, Finance, Customer Success, and Technology leaders, helping shape the future operating model of a growing enterprise software platform.

What You'll Own

Enterprise Services Strategy & Growth

• Define and execute a unified Managed and Professional Services strategy across the Transit Technologies portfolio.
• Own services revenue growth, profitability, utilization, and operational performance.
• Develop scalable service offerings, packaging strategies, and pricing models that increase customer value and recurring revenue.
• Partner with Sales, Product, and Customer Success leaders to position services as a strategic growth engine and competitive differentiator.
• Build and manage a predictable services revenue pipeline while providing executive-level reporting and insights.

Organizational Transformation & HoldCo Integration

• Lead the evolution from legacy operating company structures into a unified enterprise services organization.
• Drive adoption of common standards, governance, delivery methodologies, and operational processes across the portfolio.
• Align leaders and teams around a shared operating vision while preserving the agility required to serve diverse markets.
• Establish governance frameworks that provide visibility into delivery performance, resource capacity, customer outcomes, and operational risk.

Managed Services Leadership

• Oversee Managed Services delivery, including SLA performance, customer health monitoring, escalation management, and operational excellence.
• Standardize delivery processes, reporting, staffing models, tooling, and service governance.
• Improve utilization, reduce cost-to-serve, and expand margins through operational discipline and continuous improvement.
• Partner closely with Customer Success leadership to ensure seamless coordination between managed services delivery, customer retention, expansion, and long-term account health.

Professional Services Leadership

• Scale and standardize implementation, deployment, project governance, quality assurance, and resource management practices.
• Improve project profitability, customer outcomes, and speed-to-value.
• Create repeatable delivery playbooks and methodologies that can be leveraged across multiple products and business units.
• Build capacity planning models that support revenue growth without proportional increases in headcount.

AI-Driven Operational Excellence

• Champion the adoption of AI-enabled tools and workflows throughout the services organization.
• Identify opportunities to automate manual work, improve service quality, increase scalability, and protect margins.
• Partner with Product, Technology, and AI leaders to deploy innovative service delivery capabilities.
• Develop and execute a strategy that leverages AI to increase organizational productivity, reduce dependency on manual processes, and enable scalable growth without proportional increases in headcount.
• Establish a roadmap for AI-enabled productivity and operational maturity across Managed and Professional Services.

Leadership & Talent Development

• Build, develop, and retain a high-performing services leadership team.
• Create a culture of accountability, ownership, learning, and continuous improvement.
• Establish talent assessment and performance management processes that identify top performers, address skill gaps, and manage underperformance with consistency and urgency.
• Develop workforce strategies that balance strategic hiring, operational efficiency, and AI-enabled productivity.

Executive Partnership

• Serve as a key member of the COO's leadership team.
• Contribute to enterprise operating reviews, strategic planning, executive leadership discussions, and board-level reporting.
• Partner closely with Finance to ensure accurate services forecasting, revenue recognition, margin management, cost tracking, and operational reporting.
• Partner with Legal, Sales, Product, Engineering, and Customer Success leaders to drive profitable growth and exceptional customer outcomes.
• Present operational and financial performance metrics to executive leadership, board stakeholders, and private equity partners.

Who Thrives Here

We are looking for leaders who consistently perform at an exceptional level.

The executives who succeed at Transit Technologies share a common set of characteristics:

Drives Results Relentlessly

You are energized by ambitious goals and consistently deliver outcomes. You push through obstacles, maintain momentum, and focus on execution without drama.

Owns It

You take full responsibility for results. You don't wait, blame, or make excuses. You identify problems, solve them quickly, and hold yourself accountable.

Inspires and Elevates Others

You build strong teams and create followership through trust, credibility, and a genuine desire to help others succeed.

Thinks Critically and Acts Decisively

You navigate ambiguity, connect strategy to execution, and make informed decisions without getting stuck in analysis.

Communicates with Impact

You influence effectively at every level of the organization and can align diverse stakeholders around a common vision.

Obsessed with Growth

You are a lifelong learner who embraces feedback, adapts quickly, and continuously seek better ways to operate and lead.

Raises the Standard

You challenge mediocrity, establish high expectations, and create accountability across teams and functions.

Coachable

You are confident without ego, welcome feedback, and continuously refine your approach to become more effective.

What You'll Bring

• 12+ years of progressive leadership experience in Managed Services, Professional Services, Customer Delivery, or technology-enabled services organizations.
• Demonstrated success leading large-scale organizational transformation, integration, merger, acquisition, or operational change initiatives.
• Proven track record of growing services revenue while improving profitability, utilization, customer outcomes, and operational efficiency.
• Experience owning or significantly influencing a services P&L.
• Strong change management expertise, including stakeholder alignment, communication planning, organizational adoption, and cultural transformation.
• Experience building scalable service delivery playbooks, resource management frameworks, utilization models, and capacity planning processes.
• Practical experience implementing or evaluating AI-enabled solutions to improve operational performance and service delivery.
• Strong financial and business acumen with experience managing revenue, margins, forecasting, and operational metrics.
• Experience presenting operational and financial performance to executive leadership teams, boards, and private equity stakeholders.
• Exceptional leadership, communication, influence, and team-building skills.
• Experience serving mobility, transportation, transit, public sector, government technology, SaaS, enterprise software, or adjacent markets is highly desirable.

Why Join Transit Technologies

Most executives inherit an organization.

This leader will help build one.

Transit Technologies is bringing together a portfolio of market-leading companies under a unified operating vision powered by AI, data, and enterprise scale. The VP of Managed & Professional Services will play a central role in defining how services are delivered across the entire platform.

You will have the opportunity to:

• Shape the future operating model for Managed and Professional Services across the enterprise.
• Lead a transformational initiative with enterprise-wide visibility and impact.
• Partner directly with the COO, executive leadership team, board stakeholders, and private equity ownership.
• Drive meaningful revenue growth and margin expansion.
• Lead the adoption of AI-enabled service delivery capabilities.
• Build a high-performing organization that creates measurable value for clients and the business.
• Leave a lasting impact on a company entering its next stage of growth.

If you are a transformational leader who thrives on ownership, accountability, innovation, and results, we want to hear from you.

Transit Technologies is an Equal Opportunity Employer and is committed to building a diverse and inclusive workplace where all employees can thrive.