Responsible for the prompt and accurate submission of manufacturer and after-market warranty claims and the resulting collection of all warranty revenues.
- Have a complete understanding with and follow up all manufacturer and after-market warranty company policies and procedures.
- Establish and maintain productive relationships with the manufacturers designated warranty representatives and the representatives of any of the after-market warranty companies with which the dealership conducts business.
- Review every warranty repair order written for proper completion, accuracy and legibility according to the applicable policies and procedure manuals.
- Return improperly completed repair orders to the person originating the document for correction and/or completion as necessary.
- Determine and enter the applicable labor operation codes, failure codes and/or other administrative data required and enter them on the repair orders.
- Flag the appropriate technicians for the hours earned on the operations they performed.
- Check each repair order against the vehicles service history to avoid making duplicate claims.
- Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse service, sales and/or technical staff.
- Report to management any abuses or fraudulent manipulation of warranty claims.
- Submit warranty claims to the manufacturer or warranty company using the administrative tools available and in current use.
- Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion and/or vehicle delivery.
- Review all returned and/or rejected warranty claims and prepare the repair orders for immediate resubmission.
- Contact the appropriate warranty claims representative regarding any claims requiring special authorization.
- Maintain a record of all claims submitted, returned/rejected or paid and their current status.
- Establish and maintain a record and control of the physical inventory of parts to be returned, inspected or scrapped by the manufacturer or other warranty authority.
- Provide a weekly report to the service manager regarding claims status.
- Strive to maintain a minimum warranty claims acceptance rate of 95% and no more than 14 days of warranty receivables.
- Arrive and depart work at the hours designated by service management.
- Report to management any condition or situation that jeopardizes the safety, welfare or integrity of the dealership, its employees or customers.
- Maintain a high level of personal grooming, hygiene and dress consistent with the duties of the position.
- Performs other duties as assigned.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
Experience:
- Automotive Warranty: 2 years (Preferred)