POSITION SUMMARY
- Manages the complete lifecycle of manufacturer warranty claims across all dealership locations.
- Ensures maximum warranty recovery, policy compliance, accurate financial posting, and protection of dealership profitability.
CORE RESPONSIBILITIES
- Review, validate, and submit manufacturer warranty claims.
- Verify 3C documentation, labor time, failed parts, coding, coverage eligibility, and serial accuracy.
- Monitor claim status and resubmit rejected or returned claims.
- Receive, post, and reconcile warranty payments.
- Research and recover short pays and adjustment credits.
- Maintain Product Improvement Program (PIP) and recall tracking.
- Ensure certified letters are sent within required deadlines.
- Maintain audit compliance and machine status updates.
- Register all used equipment warranties.
- Coordinate warranty training and system access for new service employees.
DAILY RESPONSIBILITIES
- Review and submit warranty claims.
- Follow up on rejected or returned claims.
- Respond to branch coverage inquiries.
- Update recall and PIP tracking.
- Review JD Warranty audit claims.
- Monitor RGA activity and transfer requests.
WEEKLY RESPONSIBILITIES
- Audit open and aging claims.
- Provide recovery status updates to leadership.
- Research, submit, and dispute short pays.
- Post and reconcile vendor warranty payments.
MONTHLY RESPONSIBILITIES
- Post and reconcile JD warranty payments.
- Reconcile warranty receivables.
- Complete warranty financial reconciliation.
- Prepare short pay recovery reports.
- Report PIP completion rates.