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Posted 5h ago

Welcome Center Associate - Southwest

@ YMCA of Silicon Valley
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Saratoga, California, United States
$20-$23/hrOnsitePart Time
Responsibilities:answering calls, registering members, giving tours
Requirements Summary:1+ year customer service experience, proficient English, basic computer/data entry skills, able to work varied hours including evenings and weekends, and obtain CPR/First Aid/AED/Oxygen certifications within 30 days of hire.
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Job Description

POSITION SUMMARY:

The Welcome Center Associate is responsible for providing prompt, courteous and accurate service to the public, members and YMCA employees over the phone and in person. This includes providing information and enrolling individuals in youth development programs as well as fee-based facility programs.

SALARY RANGE: $20.00 - $22.50/hour

ESSENTIAL FUNCTIONS:

  • Answer Phone calls and direct to appropriate department
  • Register members and participants for programs and services ensuring all forms and procedures are completed accurately
  • Be available to work a variety of hours and willing to sub shifts for co-workers
  • Attend and actively participate in monthly in-service staff meetings
  • Be available to answer membership sales questions and give member tours when Member Sales staff are not present
  • Performs other duties as assigned

PHYSICAL DEMANDS:

Visual and auditory ability to observe and to respond to critical incidents and the physical ability to act swiftly in an emergency situation; Ability to lead and interact in group activities and perform related physical skills; Ability to stand, walk, sit, stoop, kneel, or crouch. Ability to climb, push, and pull; Ability to lift and carry objects up to 20 pounds.