Description
Essential Duties and Responsibilities:
Essential duties and responsibilities are listed below. This associate will perform other duties as required.
90% - Welcome Center Duties:
- Checks drivers in and out, reviews BOL, makes copy, checks against scheduled arrivals.
- Verifies seal upon arrival for inbound loads and upon departure for outbound loads; verifies seal number matches bill of lading.
- Contacts Tasker for door designation for ‘hot load’; yard location if a live load; if drop load, gives yard designation.
- Verifies outbound shipment number and truck schedule with driver.
- Accepts drop shipments and signs drivers out.
- Submits bill of lading and supporting documents to the internal and/or external customer.
- Performs miscellaneous clerical work including answering phones, scanning, data entry, etc.
5% - Communication:
- Communicates internally with warehouse, office, management, and agency personnel regarding daily activities.
- Advises the Supervisor, Operations Manager, or Facility Manager of recurrent problems or issues related to current or future orders, carriers, etc.
- Communicates externally with truck drivers regarding inbound and outbound shipments and trucking firms regarding missed appointments or to report bad trailers.
- Notifies agency management of any significant employment related issues including attendance.
· Maintains self-composure in stressful situations.
5% - Safety:
- Follows general safety practices and procedures including proper use of PPE and timely reporting of accidents, incidents, or safety concerns.
· Participates in monthly safety meetings and spot huddles.
· Ensures work areas are free from hazards.
Requirements
Knowledge, Skills, and Abilities:
Skill Set:
Education: | High school diploma or GED. |
Experience: | 1-year office experience or equivalent combination of education and experience. |
Preferences: | Warehouse shipping and receiving experience preferred. Knowledge of a Warehouse Management System preferred. |
Required skills/abilities: | - Ability to work in a fast-paced environment and multitask. - Ability to follow established protocols and Standard Operating Procedures. - Self-driven initiative and the ability to perform tasks with limited supervision. - Excellent organizational skills, attention to detail, and accuracy. - Able to compare information and identify discrepancies. - Effective written and verbal communication skills; strong customer service skills. - Effective time management: ability to prioritize. - Ability to effectively use a Warehouse Management System. - Ability to remain calm and reassure others in stressful situations. |
Travel: | None |
Attendance: | Strict attendance guidelines must be followed. |
Equipment: | Telephone, two-way radio, PC, printer, fax, copier, scanner, calculator. |
Software: | MS Office Suite, Warehouse Management Systems (WMS), and PC. |
Summary
Summary:
The Welcome Center provides shipping and receiving clerical support by logging inbound and outbound shipment of product.
Essential Duties and Responsibilities:
Essential duties and responsibilities are listed below. This associate will perform other duties as required.
90% - Welcome Center Duties:
- Checks drivers in and out, reviews BOL, makes copy, checks against scheduled arrivals.
- Verifies seal upon arrival for inbound loads and upon departure for outbound loads; verifies seal number matches bill of lading.
- Contacts Tasker for door designation for ‘hot load’; yard location if a live load; if drop load, gives yard designation.
- Verifies outbound shipment number and truck schedule with driver.
- Accepts drop shipments and signs drivers out.
- Submits bill of lading and supporting documents to the internal and/or external customer.
- Performs miscellaneous clerical work including answering phones, scanning, data entry, etc.
5% - Communication:
- Communicates internally with warehouse, office, management, and agency personnel regarding daily activities.
- Advises the Supervisor, Operations Manager, or Facility Manager of recurrent problems or issues related to current or future orders, carriers, etc.
- Communicates externally with truck drivers regarding inbound and outbound shipments and trucking firms regarding missed appointments or to report bad trailers.
- Notifies agency management of any significant employment related issues including attendance.
· Maintains self-composure in stressful situations.
5% - Safety:
- Follows general safety practices and procedures including proper use of PPE and timely reporting of accidents, incidents, or safety concerns.
· Participates in monthly safety meetings and spot huddles.
· Ensures work areas are free from hazards.
Work Environment:
Lifting: | Occasionally up to 25 pounds. Over 50 pounds requires lifting assistance. |
Vision: | Close vision. |
Noise level: | Moderate: Warehousing |
Activity level: | Office Setting |
Other Physical Demands: | While performing the duties of this job, the employee is frequently required to talk, hear, and sit. The employee is frequently required to use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand and walk. |
Knowledge, Skills, and Abilities:
Skill Set:
Education: | High school diploma or GED. |
Experience: | 1-year office experience or equivalent combination of education and experience. |
Preferences: | Warehouse shipping and receiving experience preferred. Knowledge of a Warehouse Management System preferred. |
Required skills/abilities: | - Ability to work in a fast-paced environment and multitask. - Ability to follow established protocols and Standard Operating Procedures. - Self-driven initiative and the ability to perform tasks with limited supervision. - Excellent organizational skills, attention to detail, and accuracy. - Able to compare information and identify discrepancies. - Effective written and verbal communication skills; strong customer service skills. - Effective time management: ability to prioritize. - Ability to effectively use a Warehouse Management System. - Ability to remain calm and reassure others in stressful situations. |
Travel: | None |
Attendance: | Strict attendance guidelines must be followed. |
Equipment: | Telephone, two-way radio, PC, printer, fax, copier, scanner, calculator. |
Software: | MS Office Suite, Warehouse Management Systems (WMS), and PC. |
Supervisory:
Supervision Received: | The employee in this position receives general direction for each task he/she undertakes. The employee reports back to the Shift Supervisor with unusual problems. |
Supervisory Duties: | None |
Decision Making: | None |
Participatory Decision Making: | None |
Benefits include:
● Medical, Dental, & Vision Insurance ● Vacation ● Holidays ● Employee Assistance Program ● Life AD&D ● Long Term Disability ● Short Term Disability ● 401k with Employer matching ● Tuition Reimbursement
● Dependent Scholarship Opportunities ● Computer Reimbursement