Do you enjoy solving clinical puzzles, coordinating care, and helping patients get the answers they need? We're looking for multiple Clinical Support RNs to manage patient message triage through our electronic medical record system. These are fully remote positions focused on reviewing and responding to patient portal messages—not answering phones. As a key member of our clinical support team, you'll work closely with providers to ensure patient concerns are addressed accurately, efficiently, and compassionately.

About the Role:

These are full-time remote opportunities with a requirement to have residency in the state of Oregon. The positions have an expectation of 40hrs per week/Monday - Friday, and we are proud to offer a great benefits package. Our Clinical Support - RN recruiting pay range starts at $39.21.

What will you do:

• Monitor and manage patient portal message queues and clinical inboxes. 
• Review patient questions, concerns, medication requests, and symptom reports submitted electronically. 
• Assess patient needs using clinical judgment and established protocols. 
• Prioritize messages based on urgency and route appropriately. 
• Draft responses, provide patient education, and communicate provider recommendations through the EMR. 
• Coordinate follow-up care, referrals, testing, and medication refill requests. 
• Review incoming results and assist with patient communication as directed. 
• Collaborate with providers and clinic teams to ensure timely patient care. 
• Maintain accurate and thorough documentation within the EMR.

What do you need to bring to the role:

• Education/Experience: Registered Nurse (RN) in Oregon and one year of patient care experience required.

Competencies that matter to us:

Business Effectiveness: Advanced knowledge and competence in all skills related to the performance of patient care.

Personal Effectiveness: Strong personal work habits with a high level of accountability and self-management skills that enable desired outcomes. Easily able to adapt and maintain composure, effective at time priority and management, and able to respond to feedback constructively.

Interpersonal Effectiveness: Strong communication skills, a teamwork mindset, and well-developed interpersonal capabilities that enable successful interactions with others. Engages well with the team/patients through respectful and inclusive conduct.

About Women’s Care:

Women’s Care was founded in 1988 and is Lane County’s oldest independent physician group specializing in women’s health. We have six clinic locations within Lane County and hold ourselves to the highest possible standard of care delivery through compassion, respect, and professionalism. Women’s Care takes care of all patients, from adolescence to menopause, and is one of the area’s strongest advocates for women’s health.

Women’s Care is an equal opportunity employer.