About the Department

This position is located within the Reno, NV EmployNV Business Hub. Workforce Services Representatives provide a broad range of services in accordance with the Workforce Innovation and Opportunity Act; assist job seeking customers and business customers seeking qualified applicants; and provide priority employment services to eligible veterans and disabled veterans as defined by the Department of Labor. This recruitment is for a Workforce Services Representative 1, underfill for WSR 2. The incumbent will progress to the next level upon meeting minimum qualifications and the approval of the appointing authority. The position works with office staff and businesses to fulfill their recruiting needs by reviewing and posting job vacancies, perform job matching, screen job candidates’ knowledge, skills and abilities, monitor employer job sites for vacancies, and help with other duties as assigned. Incumbents will assist with various business recruitment activities. This position may be required to work hours outside of the traditional 8:00 am to 5:00 pm schedule.

Workforce Services Representatives provide a broad range of services in accordance with the Workforce Innovation and Opportunity Act; assist job seeking customers and business customers seeking qualified applicants; and provide priority employment services to eligible veterans and disabled veterans as defined by the Department of Labor.

Position Duties

Graduation from high school or equivalent education and two years of general work experience; OR an equivalent combination of education and experience as described above.

Minimum Qualifications

Interview customers to elicit information regarding education, training, work experience, and occupational goals or interests; assist customers in registering for services; search current job listings and screen job seeking customers to ensure education and experience meet job order specifications; contact businesses on behalf of job seekers; refer qualified customers to businesses and verify referral results; provide information and referrals to programs available in the community; identify customers who are eligible for assistance offered through the Trade Readjustment Act, Career Enhancement Program, or veterans services; gather required information and make appropriate referrals to community-based services, partner services, or other federal programs.

Assist customers to use the resource center’s automated equipment to search for employment on the Internet, access career/employer statistics and information, utilize the interest and skills assessment and training software, and prepare resumes and cover letters; provide explanations understandable to the customer regarding procedures and resource center usage.

Advise job seeker on results of self-assessment tests and career direction options; suggest training and other resources to assist in career pursuit; edit and proof resumes; identify obstacles to employment and coach job seeking customers regarding the application process, job interviews, and other job search skills.

Conduct individual or group orientation sessions to inform customers of programs and services available; answer inquiries from the public and employers regarding workforce investment services and programs.

Perform related duties as assigned.

Under close supervision, incumbents receive classroom and on-the-job training in the duties described in the series concept for their relevant program area. This is the trainee level in the series which provides for progression to the next level upon satisfactory completion of the required training period, meeting minimum qualifications, and with the recommendation of the appointing authority.

Other Qualifications

Knowledge of: English grammar, spelling, punctuation, vocabulary and composition; customer service techniques; modern office practices, procedures and equipment; telephone techniques and etiquette; record- keeping and filing methods.

Skill in: operating a personal computer to enter, retrieve and process data.

Ability to: read, comprehend and apply written policies and procedures to specific situations; perform basic mathematical computations including the addition, subtraction, multiplication, and division of whole numbers; compose basic business communications and document interviews; interview customers to gather accurate factual information; interact effectively with customers of diverse backgrounds; compare information and identify similarities, differences and inconsistencies; accurately copy, post or transcribe information from one source to another; explain program services, policies and requirements; establish and maintain cooperative working relationships with co-workers and the public; understand and follow verbal and written directions.

Recruiter Contact Information: Paula Miles - [email protected]

Benefits

Benefits include:

Health Insurance: Medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the Public Employees’ Benefits Program (PEBP).
Vacation: Accrual of three weeks of annual leave each year.
Sick Leave: Accrual of three weeks of sick leave each year.
Holidays: 12 paid holidays per year.
Retirement: Participation in the Nevada Public Employees Retirement System (PERS). Employees do not contribute to Social Security but will contribute to PERS if their position is at 50% or more full-time equivalency. For more information on how PERS service may impact Social Security benefits, visit the SSA publication.
Deferred Compensation: The State offers a voluntary Deferred Compensation Program.
No Nevada state income tax.
Public Service Loan Forgiveness: Eligible due to public sector employment.
Longevity Payments Eligibility: Employees who have received a performance rating of “standard” or better and have completed eight (8) or more years of continuous service are eligible for longevity pay.

Additional benefits may apply to employees covered under a Collective Bargaining Agreement (CBA), depending on their designated bargaining unit. For more information, visit the Labor Relations Unit (LRU).

For more details about your rights and responsibilities as a State of Nevada employee, please review the State of Nevada Employee Handbook (PDF).

***State Holidays The holiday schedule for State employees is established by the Legislature.

The following are legal holidays:

January 1.............................................. New Year's Day

Third Monday in January.................. Martin Luther King, Jr.'s Birthday

Third Monday in February................ Washington’s Birthday

Last Monday in May........................... Memorial Day

June 19................................................ Juneteenth Day

July 4.................................................... Independence Day

First Monday in September.............. Labor Day

Last Friday in October....................... Nevada Day

November 11........................................ Veterans' Day

Fourth Thursday in November........ Thanksgiving Day

Friday following the Fourth Thursday in November...................... Family Day

December 25........................................ Christmas Day

When January 1, June 19, July 4, November 11, or December 25 falls on a Saturday, the preceding Friday is the observed legal holiday. If these days fall on Sunday, the following Monday is the observed holiday. Eligibility for holiday pay is covered by the provisions of NAC 284.255

Supplemental Questions

Workforce Services Representative 1 - Do you have any of the following?

Graduation from high school or equivalent education and two years of general work experience.
An equivalent combination of education and experience as described above.
None of the above.

A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. Can you meet this requirement?

Required Question

Agency Information

Employer: State of Nevada (NV)
Address: See Above for Agency Information

See Above for Posting Location, Nevada, 89701
Website: https://nvjobs.nv.gov

WORKFORCE SERVICES REPRESENTATIVE 1-UNDERFILL