Team and Stakeholder Management:
- Lead, mentor, and develop a high-performing team across areas of MIS, Product and Channel Management.
- Foster a culture of collaboration, innovation, and customer-centricity within the department.
- Ensure that the team is equipped with the skills and knowledge to meet business objectives.
Budgeting and Monitoring Vis-à-vis Actuals:
- Ensure End to End budgeting of Sales Business nos. and its related manpower.
- Monthly monitoring of actuals against the approved budget.
- Analysing and sharing insights to senior management on variances against the budget.
- Understanding P & L line items and being single point of contact for Sales team to provide understanding on the same.
Vendor and Stakeholder Management:
- Manage relationships with external vendors (channel Partners) and internal service providers.
- Liaise with internal stakeholders, including finance, accounting, and sales team, to address issues and requirements.
Reporting and Analysis:
- Provide support and maintenance to existing management information systems (MIS).
- Review of daily MIS published by team for maintaining accuracy.
- Analyse payout data to identify trends, areas for improvement, and opportunities for optimization.
- Provide insights and recommendations to senior management for process enhancements.
Compliance and Risk Management:
- Ensure that all activities comply with relevant regulatory requirements and company policies.
- Reverting to queries raised by regulators in timely manner
Customer Support (Internal and External) and Process Improvement:
- Address and resolve any inquiries and ensure high levels of internal/external customer satisfaction by providing timely and accurate responses.
- Continue to evaluate and improve processes to enhance efficiency, reduce costs, and improve accuracy by implementing best practices and leverage technology.
- Monitor customer complaints and provide adequate revert on the same.
New Product, Scheme & Product Management - End to end
- Support and manage a clear product roadmap, prioritizing features, updates, and innovations based on business goals and customer feedback.
- Review of Gold Loan product Schemes and ensuring scheme release within TAT,
- Review of Claim and provisions.
- LOS (New & Existing)
Education: Minimum Degree: MBA / Chartered Accountant or equivalent Post graduation degree
Responsibilities
Team and Stakeholder Management:
- Lead, mentor, and develop a high-performing team across areas of MIS, Product and Channel Management.
- Foster a culture of collaboration, innovation, and customer-centricity within the department.
- Ensure that the team is equipped with the skills and knowledge to meet business objectives.
Budgeting and Monitoring Vis-à-vis Actuals:
- Ensure End to End budgeting of Sales Business nos. and its related manpower.
- Monthly monitoring of actuals against the approved budget.
- Analysing and sharing insights to senior management on variances against the budget.
- Understanding P & L line items and being single point of contact for Sales team to provide understanding on the same.
Vendor and Stakeholder Management:
- Manage relationships with external vendors (channel Partners) and internal service providers.
- Liaise with internal stakeholders, including finance, accounting, and sales team, to address issues and requirements.
Reporting and Analysis:
- Provide support and maintenance to existing management information systems (MIS).
- Review of daily MIS published by team for maintaining accuracy.
- Analyse payout data to identify trends, areas for improvement, and opportunities for optimization.
- Provide insights and recommendations to senior management for process enhancements.
Compliance and Risk Management:
- Ensure that all activities comply with relevant regulatory requirements and company policies.
- Reverting to queries raised by regulators in timely manner
Customer Support (Internal and External) and Process Improvement:
- Address and resolve any inquiries and ensure high levels of internal/external customer satisfaction by providing timely and accurate responses.
- Continue to evaluate and improve processes to enhance efficiency, reduce costs, and improve accuracy by implementing best practices and leverage technology.
- Monitor customer complaints and provide adequate revert on the same.
New Product, Scheme & Product Management - End to end
- Support and manage a clear product roadmap, prioritizing features, updates, and innovations based on business goals and customer feedback.
- Review of Gold Loan product Schemes and ensuring scheme release within TAT,
- Review of Claim and provisions.
- LOS (New & Existing)
Education: Minimum Degree: MBA / Chartered Accountant or equivalent Post graduation degree