Explore 5 access user services associate jobs from 3 hiring companies in United States. Filter by remote, salary, experience, and company, then open any listing to apply.

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Access User Services Associate

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Access User Services Associate Jobs

JPMorgan Chase

Stony Brook University

University of Alabama at Birmingham

Onsite

<img src="http://www.stonybrook.edu/sb/images/SBU-horz_2clr_rgb_forWeb.jpg" _fcksavedurl="http://www.stonybrook.edu/sb/images/SBU-horz_2clr_rgb_forWeb.jpg">Required Qualifications (as evidenced by an attached resume): Bachelor's Degree (foreign equivalent or higher). Experience using productivity and collaboration tools, including Microsoft Office (Word, Excel) and Google Workspace (Docs, Sheets, Calendar), for scheduling, reporting, and communication-related tasks. Demonstrated experience providing high-quality customer service in a fast-paced, public-facing setting (e.g., academic support services, libraries, hospitality, or similar), including effectively resolving user concerns and maintaining a welcoming environment. Supervisory experience, including training, scheduling, or overseeing staff or student employees. Preferred Qualifications:  Experience working in an academic or public library environment, with an understanding of access services operations. Experience using an integrated library system (ILS) or library services platform (LSP) (e.g., Sierra, Alma), including basic circulation, reporting, or user account functions. Brief Description of Duties: This position provides oversight of library locations during the library’s evening and occasional weekend hours. Responsible for opening and/or closing library locations, this position also provides service at assigned library locations, circulation services, and responds to inquiries in person, over the phone, and online. This position provides support for resource sharing, assisting with retrieval and shelving of library materials and stacks maintenance. This position works closely with student employees and collaborates with AUS staff on student employee supervision. The position also acts as a liaison between the evening/weekend staff and the daytime staff as well as with facilities and UPD to ensure clean, safe spaces for patrons.  <ul><li>Assist in overseeing operations in assigned areas, including service desk coverage, student supervision and responding to patron inquiries. Coverage of the Library Services Desk including circulation of library materials, processing of resource sharing and reserve requests, and answering library user questions in person and by phone while referring more complex reference questions to Reference staff. Assist with all aspects of Circulation Services. Assist patrons at the public computers.  Knowledge of Access Services policies.  Maintain appropriate statistics using library services platform (LSP), gate counts, and other methods.</li><li>Assist with the supervision of student employees, including training, scheduling, assigning and reviewing tasks, coordinating with other staff on performance assessment and monitoring work-study balance.</li><li>Assist with processing of resource sharing requests, including assigning requests to appropriate queues and responding to questions about request status. Retrieving, scanning, and preparing material for delivery. Requires knowledge of resource sharing policies and ability to use specialized software such as Alma, ILLiad, course management system, and scanning software and tools.</li><li>Respond to queries about library services and provide basic reference support at service desk, on phone, and online. Full working knowledge of the library services platform, including all functions in regard to patron files, processing of holds and receipt of library fine or fee payments, and knowledge of library resources. . Facilitate the response to library maintenance issues and referral to proper personnel.</li><li>Participates in and facilitates stacks maintenance and delivery operations for Access User Services. Under the direction of the Director of Access & User Services, </li><li>Coordinates and participates in the daily operations in support of stacks maintenance and delivery functions. Assigns and monitors the daily work of shelving and delivery. Establish procedures and train employees and student employees. Possess knowledge of stacks maintenance best practices and vision of delivery of services in Access & User Services. Maintain appropriate statistics regularly and meet benchmarks for area. </li><li>Maintains technical competency and skills through professional development opportunities. Participate in department and University-wide committees, events and professional organizations.</li><li>Other duties or projects as assigned as appropriate to rank and departmental mission.</li></ul>About the Libraries: The University Libraries are an essential partner in Stony Brook University’s mission of global leadership in research, discovery, and learning, positioning ourselves as the hub of collaboration, digital innovation, open scholarship, and creativity. We provide the best possible access to a wide-range of resources in multiple formats and world-renowned special collections and actively contribute to student success and faculty productivity through teaching and research services in alignment with the University’s strategic priorities. Our strategic vision is to embrace innovation and AI as key components in achieving our goals.  As the largest academic research library on Long Island, the Libraries serve as a vital resource for regional and global communities. The Libraries’ strategic plan can be found here: https://guides.library.stonybrook.edu/c.php?g=1314005&p=10274908The University Libraries play a key role in advancing the University’s commitment to furthering diversity, equity, inclusion, and accessibility in our spaces, collections, services, and outreach. We have a strong commitment to diversity, equity, inclusion, and accessibility values in our hiring, training, and daily work practices where differences are acknowledged, respected, and celebrated. We welcome candidates who genuinely embrace the empathy, courage, self-reflection, and intentionality of a diverse and inclusive workplace to apply. Special Notes: This is a part-time appointment. FLSA Non Exempt position, eligible for the overtime provisions of the FLSA. For this position, we are unable to sponsor candidates for work visas. Evening and weekend work will be required at times. Essential Position: This has been designated as an essential position based on the duties of the job and the functions performed. Positions that are designated as such may be required to report to work/remain at work even if classes are canceled, and the campus is working on limited operations in an emergency. Resume/CV and cover letter should be included with the online application.Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit <a href="https://www.stonybrook.edu/commcms/oea/">OEA</a>.In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed<a href="https://www.stonybrook.edu/police/"> here</a>. Visit our<a href="https://www.stonybrook.edu/jobs/working-here/"> WHY WORK HERE</a> page to learn about the total rewards we offer. #LI-TG1

Access & User Services Associate

Bachelor's degree; proficiency with Microsoft Office and Google Workspace; strong customer service in public-facing setting; supervisory experience.

<img src="https://www.stonybrook.edu/commcms/southampton/images/sbsh-logo.jpg" alt="" width="290" height="75">POSITION SUMMARY:The Identity and Access Manager is an integral part of the Stony Brook Southampton IS team, reporting to the Director of IS. This position will also be part of the SBMIT IAM team, which supports the management of our Identity and Access Management solutions for Stony Brook Medicine, inclusive of four hospitals and numerous clinical and non-clinical locations across Long Island. This position will have a focus on sites on the east end of Long Island. This role will assist in the provisioning of user accounts, terminations and changes.  The qualified candidates will possess outstanding communication skills while adhering to our high standard of excellence.    Multitasking skills are a must, the candidate much possess strong analytical skills. The successful candidate will be a team player with the ability to work independently, and must be flexible to a work schedule that will require after hours and weekend support at times.RESPONSIBILITIES: <ul><li class="MsoNormal">Creation and management of user accounts, home folders and network shares. </li><li class="MsoNormal">Provide timely response and follow-up for day-to-day Help Desk tickets and support issue. </li><li class="MsoNormal">Active Directory account, group and OU maintenance. </li><li class="MsoNormal">Maintain existing scripts and automated jobs. </li><li class="MsoNormal">Provide support for account and access related issues. </li><li class="MsoNormal">Provide support for remote access solutions. </li><li class="MsoNormal">Maintain documentation and runbooks for the Identity Management department. </li><li class="MsoNormal">License management and assignment for Office 365. </li><li class="MsoNormal">Maintain Group Policies. </li><li class="MsoNormal">Provision clinical application access. </li></ul>REQUIRED EXPERIENCE AND QUALIFICATIONS:<ul><li>Associates degree or 2 + years’ experience in Information Technology. </li><li>2 or more years’ experience in Active Directory Management. </li><li>2 or more years’ experience in user account administration. </li><li class="MsoNormal">Excellent customer service skills.</li><li class="MsoNormal">Excellent analytical skills are essential for this job.  The candidate must be able to troubleshoot identity and access issues quickly by identifying sources of problems. </li><li class="MsoNormal">The candidate must be detail oriented and have strong organizational skills.</li><li class="MsoNormal">Excellent oral and written communication skills and the ability to work well in a team environment are essential. </li><li class="MsoNormal">Proficient in MS Office products. </li><li class="MsoNormal">Ability to write and/or edit scripts. </li><li class="MsoNormal">Critical thinking skills and attention to detail. </li><li class="MsoNormal">Ability to learn quickly and multitask in a fast paced work environment.  </li></ul>PREFERRED EXPERIENCE AND QUALIFICATIONS:<ul><li>Experience with Clinical User Access with but not limited to Cerner, Eclipsys and PACS preferred. </li><li>Experience with Vendor remote access software preferred.  </li></ul>As part of employment at Southampton Hospital, there may be occasions when travel to other locations is needed to support operational needs.Special Notes: Resume/CV should be included with the online application. <ul><li>Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.</li><li>All Hospital positions may be subject to changes in pass days and shifts as necessary. </li><li>This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair. </li><li>This function/position maybe designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.  </li></ul>Anticipated Pay Range:The starting salary range (or hiring range) for this position has been established based on relevant experience.The above salary range (or hiring range) represents SBSH’s good faith and reasonable estimate of the range of possible compensation at the time of posting.Your total compensation goes beyond the number in your paycheck!Prior to start date, the selected candidate must meet the following requirements: <ul><li>Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Southampton Hospital’s Employee Health Services*</li><li>Complete electronic reference check with a minimum of three (3) professional references.</li><li>Successfully complete a 4 panel drug screen*</li><li>Meet Regulatory Requirements for pre-employment screenings.</li><li>Provide a copy of any required New York State license(s)/certificate(s).  </li></ul>Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer. *The hiring department will be responsible for any fee incurred for examination.  Company Overview:Stony Brook Southampton Hospital as part of Stony Brook Medicine provides direct access to the highest level of academic-based medical care. Located in the heart of the village of Southampton, two hours from New York City, the hospital provides healthcare services to a diverse community of year-round residents, second homeowners and vacationers. The population, about 75,000 in the winter months, increases sharply to more than 300,000 in the summer. Stony Brook Southampton Hospital has been recognized as a Long Island Top Workplace by Newsday among large employers (defined as having 500+ employees). StaffCo is a Professional Employer Organization, commonly referred to as a PEO, duty organized and registered under the New York Professional Employer Organization Law. StaffCo and SUNY have entered into a professional employer agreement under which StaffCo is the employer of Stony Brook Southampton employees and responsible for employment, including, promotions, disciplines, terminations, the day-to-day direction and supervision of work, as well as labor relations and collective bargaining. StaffCo is fully responsible for providing all payroll and human resource services, including the payment of wages, collecting and reporting payroll taxes and maintaining any and all employee benefits.  SUNY Stony Brook Hospital is responsible for the operation of the hospital and provision of health care and is the co-employer as is necessary to conduct its responsibilities and for related licensure, regulatory or statutory requirements and obligations.    Given StaffCo’s employment responsibilities, it is deemed the “employer” for employment and labor law purposes.  Thus, the employees are private sector employees of StaffCo, not public sector employees of SUNY.  The private sector nature of the StaffCo employees has been approved by NYS Civil Service and upheld in a decision by the US National Labor Relations Board.Stony Brook Medicine is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.Stony Brook Southampton Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.<img src="https://southampton.stonybrookmedicine.edu/sites/default/files/images/StaffCo.jpg" alt="staffco" width="105" height="47" data-entity-type="file" data-entity-uuid="insert-image-47cfb3cf-c78f-4b15-aab0-35068be44ec5" data-insert-attach="{" data-insert-class="" data-insert-type="image">

Identity and Access Manager

2+ years IT, Active Directory management, user account administration; Associates degree; strong customer service, analytics; scripting; multitask in fast-paced environment.

USER ACCESS STACKS ASSOCIATE

User Access Stacks Associate

Bachelor's degree in a related field; two years of related experience preferred; strong customer service; inventory and data analysis skills; proficiency with Microsoft Office; library services knowledge.

Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.As a Content Design Senior Associate in Digital Channels, you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.&nbsp;Job responsibilities<ul style="list-style-type:disc;"><li style="line-height:107%;margin-bottom:8.0pt;tab-stops:list .5in;">Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectives</li><li style="line-height:107%;margin-bottom:8.0pt;tab-stops:list .5in;">Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience</li><li style="line-height:107%;margin-bottom:8.0pt;tab-stops:list .5in;">Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences</li><li style="line-height:107%;margin-bottom:8.0pt;tab-stops:list .5in;">Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences</li></ul>Required qualifications, capabilities, and skills<ul style="list-style-type:disc;"><li style="line-height:107%;margin-bottom:8.0pt;tab-stops:list .5in;">3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms</li><li style="line-height:107%;margin-bottom:8.0pt;tab-stops:list .5in;">Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content</li><li style="line-height:107%;margin-bottom:8.0pt;tab-stops:list .5in;">Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement</li><li style="line-height:107%;margin-bottom:8.0pt;tab-stops:list .5in;">Proficient technical literacy in content platforms and understanding their impact on user experience</li><li style="line-height:107%;margin-bottom:8.0pt;tab-stops:list .5in;">Adaptive learner in new financial services products and offerings</li></ul>Preferred qualifications, capabilities, and skills<ul style="list-style-type:disc;"><li style="line-height:107%;margin-bottom:8.0pt;tab-stops:list .5in;">Experience with patterns and guidelines</li><li style="line-height:107%;margin-bottom:8.0pt;tab-stops:list .5in;">Experience with marketing writing</li></ul>&nbsp;&nbsp; &nbsp;<h3>About Company</h3><div><div>
 Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
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 The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.
</div></div><h2>Company</h2><div>Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.&nbsp;


We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.&nbsp; We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.&nbsp;


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our&nbsp;<a href="https://careers.jpmorgan.com/us/en/how-we-hire/faqs" target="_blank" rel="nofollow" style="text-decoration: var(--aui-link-decoration);">FAQs</a>&nbsp;for more information about requesting an accommodation.


Equal Opportunity Employer/Disability/Veterans</div>

Content Design Senior Associate

3+ years in content design or editing for digital products; accessibility and inclusive design; iterative design with user feedback; strong content platforms literacy; quick learner with financial services knowledge.

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 Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.&nbsp;
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 As an Experience Design Senior Associate in Collections, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMorgan Chase's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.&nbsp;
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 Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices&nbsp;</li>
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 Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction&nbsp;</li>
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 Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making&nbsp;</li>
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 Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users&nbsp;</li>
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 Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings&nbsp;</li>
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 Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking&nbsp;</li>
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 Required qualifications, capabilities, and skills&nbsp;
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 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services&nbsp;</li>
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 Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)&nbsp;</li>
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 Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels&nbsp;</li>
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 Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making&nbsp;</li>
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 Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences&nbsp;</li>
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 Preferred qualifications, capabilities, and skills&nbsp;
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 Experience delivering end to end seamless customer experiences&nbsp;</li>
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 Experience creating service blueprints is valuable&nbsp;&nbsp;</li>
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 Experience working in a financial institution&nbsp;&nbsp;</li>
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</div><h3>About Company</h3><div><div>
 Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
</div>
<div>
 
</div>
<div>
 The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.
</div></div><h2>Company</h2><div>Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.&nbsp;


We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.&nbsp; We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.&nbsp;


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our&nbsp;<a href="https://careers.jpmorgan.com/us/en/how-we-hire/faqs" target="_blank" rel="nofollow" style="text-decoration: var(--aui-link-decoration);">FAQs</a>&nbsp;for more information about requesting an accommodation.


Equal Opportunity Employer/Disability/Veterans</div>

Senior Experience Design, Associate

Experience Design

3+ years in a user experience design role; proficient with Figma/Sketch/Adobe; multi‑platform design; data‑driven insights; inclusive design and accessible experiences.

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