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Marion Counseling Services

C Spire

Reformed Theological Seminary

Onsite

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.Summary:“Customer Inspired” isn’t our slogan — it’s our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customers’ lives. It’s a challenging goal, but we have a winning team that is looking to grow. As a Services Engineer II, Subscriber, you will be responsible for the design, deployment, operation, and optimization of VoLTE and IMS network environments. You will play a critical role in ensuring the reliability, performance, and scalability of subscriber services by managing SLAs, troubleshooting complex network issues, and supporting the evolution of LTE and 5G core technologies. This role requires strong technical expertise in VoLTE, IMS architecture, and IP networking, along with the ability to operate in a dynamic, real-time service environment.Responsibilities:What You Will DoIn all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.• Design and deploy VoLTE network solutions to meet current and future business requirements. • Operate and maintain VoLTE deployments by monitoring alarms, KPIs, and logs to ensure optimal system performance. • Perform routine maintenance of system software, hardware, licenses, and certificates to ensure service continuity. • Project manage small to medium VoLTE-related initiatives, coordinating with internal and external stakeholders. • Troubleshoot and resolve complex and escalated customer issues involving VoLTE call flows, network systems, and applications. • Analyze and enhance network security systems and protocols to maintain a secure environment. • Perform advanced troubleshooting of VoLTE call flows, audio quality issues, and network performance problems. • Manage internal and external escalations, ensuring timely resolution and clear communication throughout the process. • Respond to system and network incidents with urgency, ensuring minimal service disruption. • Conduct root cause analysis (RCA) on incidents and implement corrective and preventive actions to avoid recurrence. • Adapt quickly to changing priorities in a fast-paced, real-time service environment while maintaining focus on team objectives. • Develop detailed technical designs, operating procedures, methods of procedure (MOPs), and test plans. • Execute MOPs and test plans for new product deployments prior to production release. • Coordinate, execute, and document testing efforts involving vendors and end users. • Provide mentoring and advanced technical training to operational personnel as needed.This position is an exceptional opportunity to deepen expertise in VoLTE, IMS, and next-generation wireless technologies while contributing to the evolution of C Spire’s subscriber network. From Services Engineer II, you will have a strong springboard into advanced network engineering, architecture, or leadership roles within C Spire.Qualifications:What You Will BringAs a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external client experience. To support our Network Engineering team, you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.In addition to that, we require:• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent professional experience. • At least two (2) years of relevant professional experience. • Knowledge of 3GPP IMS core standards. • Strong understanding of VoIP systems and IP protocols with excellent troubleshooting skills. • Experience with WAN and LAN technologies including BGP, MPLS, T1, and VRF. • Advanced system administration knowledge in Linux and Windows environments. • Strong written and verbal communication skills.We will give special consideration to candidates who have:• Experience working as a VoLTE Network Engineer with strong knowledge of IMS protocols and components. • Experience with troubleshooting tools such as NetScout protocol analyzer, SolarWinds, and service assurance platforms. • Experience with Network Function Virtualization (NFV), VMware, or scripting languages such as Python or JavaScript. • Strong project management skills.What You Will GainA great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that’s just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America&#39;s Best Midsize Employers multiple times because of it.For our full-time employees we offer: • Competitive Compensation Package • Blue Cross Blue Shield Health Insurance • 401k Match • Tuition Assistance Programs • Complimentary Wireless Service &amp; Device* • Teladoc Telemedicine • WellBeacon Wellness Program • Paid Talent Referral OpportunitiesPhysical Requirements / Working ConditionsMust be able to sit for long periods of time and use a computer keyboard and/or mouse while viewing a computer screen. Must be able to lift up to 60 lbs unassisted and up to 120 lbs with assistance. Must be able to bend, stoop, crawl, and work in confined spaces as needed. This role requires availability to work evenings, nights, weekends, holidays, and participate in a 24/7 support environment.*Complimentary wireless service and device available to team members in our wireless footprint.<div><div><div><div><div><div><div>If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.</div></div></div></div></div></div></div><div></div>

Services Engineer II, Subscriber

Services Engineer II

Bachelor’s in IT/CS or related field, or equivalent experience; 2+ years in network engineering; knowledge of 3GPP IMS, VoLTE; strong IP networking and troubleshooting; WAN/LAN (BGP, MPLS, VRF); Linux/Windows administration; good communication.

Marion Counseling Services (MCS),

<div><h3>Overview</h3>We are seeking a talented individual to join our team in a creative capacity. This position will involve designing intuitive and engaging user experiences for our digital platforms.<h3>Key Responsibilities</h3><ul><li>Conduct user research to understand user needs and behaviours.</li><li>Create wireframes, prototypes, and high-fidelity designs that align with user requirements.</li><li>Work collaboratively with developers and product managers to implement design solutions.</li><li>Perform usability testing and incorporate feedback into design iterations.</li><li>Stay updated with the latest design trends and technologies to ensure our products remain competitive.</li></ul><h3>Requirements</h3><ul><li>Proven experience in UX design or a related field.</li><li>Strong portfolio showcasing design projects and methodologies.</li><li>Proficiency in design tools such as Sketch, Figma, or Adobe Creative Suite.</li><li>Excellent communication skills and the ability to work in a team environment.</li></ul><h3>Nice to have</h3><ul><li>Experience in user research and usability testing.</li><li>Familiarity with front-end development (HTML, CSS, JavaScript).</li><li>Understanding of accessibility standards and best practices.</li></ul></div>

UX Designer

Proven experience in UX design with a strong portfolio; proficient in Sketch, Figma, or Adobe Creative Suite; good communication and teamwork.

UX design experience with a strong portfolio; proficient in Sketch, Figma, or Adobe Creative Suite; strong communication and teamwork.

DescriptionReformed Theological Seminary exists to serve the Church by preparing its leaders through a program of graduate theological education based upon the authority of the inerrant Word of God and commitment to the Reformed Faith. Candidates interested in this position will need to align with and support Reformed Theological Seminary’s Mission, Vision, and Core Values. To review our Purpose Statement in detail, please visit our website at <a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Frts.edu%2Fabout%2Fpurpose&amp;data=05%7C01%7CVCheney%40hcmunlocked.com%7C34693fb0c7244f97ca1808dbd5b0d20f%7Ced078563a25342048b117cf935797b6f%7C0%7C0%7C638338727643514875%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=VF5VmEhLpUg2Za3Nbkr10wi1Q550eNUkPFkq87y9rZE%3D&amp;reserved=0" target="_self">https://rts.edu/about/purpose</a> About the Office of Information Technology: The Information Technology (OIT) provides Reformed Theological Seminary (RTS) with innovative, customer-focused IT support and core IT services. It serves as a partnership and collaboration with academic, research, and administrative departments to create a robust, best-in-class IT environment to advance the mission of RTS.Under the general direction of the Senior Director of Technology, the Systems Administrator provides oversight, technical support, report building, and programming for all enterprise technology systems of the seminary. Focus is especially dedicated to student information systems (SIS), customer relationship management (CRM) platforms, financial systems, fundraising systems, and communications platforms. The role will coordinate activities on the Senior Director of Technology, COO, and CFO’s behalf as requested.&nbsp; Essential Job Functions IT Operations &nbsp;Business Continuity and Efficiency<ul><li>Work independently and collaboratively to ensure core systems are up and running during expected operating hours.</li><li>Ensure backups of core systems are valid and can be recovered.</li><li>Report downtime of systems to internal constituents and vendors as appropriate.</li><li>Review logs to proactively find and prevent problems.</li><li>Apply appropriate security and system patches to maintain operational currency.</li><li>Monitor performance and proactively resolve problems that may degrade system operations and efficiency.</li><li>Assist in the analysis, vetting, and decision-making of implementing new systems or integrations with existing systems.</li><li>Assist in the development of business continuity and disaster recovery plans to ensure systems can be restored after a disruption.</li></ul>Systems Administration<ul><li>Review and maintain systems upgrade documentation. Inform personnel of the implications of upgrades and changes.</li><li>Thoroughly test upgrades and new code in development and test environments.</li><li>Deploy code changes and upgrades to production environments.</li><li>Define and assign appropriate security roles, groups, and responsibilities within systems to personnel who need access.</li><li>Have a general understanding and mastery of all functionalities within a system.</li><li>Develop a strong working knowledge of databases and their associated tables and functionalities.&nbsp;</li></ul>Development / Programming / Reporting<ul><li>Develop processes that automate tasks and procedures within systems.</li><li>Develop and maintain integration processes.</li><li>Write queries that can be used for reports or advanced technical or business processes.</li><li>Use reporting tools to craft advanced reports and concepts for other personnel.</li><li>Create data definitions, associations, and relationships in reporting tools for end users to use with click and drag or low-code report building.</li><li>Program custom solutions where no vendor solution is available.</li><li>Maintain legacy systems source code.</li></ul> IT Service<ul><li>Provide timely Tier 2 and Tier 3 support for all organizational systems as assigned.</li><li>Work with organizational stakeholders to identify trouble patterns and publish root cause analysis to OIT.</li><li>Coordinate, research, and proactively plan maintenance to information systems according to service and manufacturer partner guidelines.</li><li>Support OIT members in system integrations and project execution as applicable.</li><li>Facilitate resolution of change requests and maintain a detailed record of changes.</li><li>Research, test, and develop POC for emerging technologies relevant to RTS and OIT goals.</li></ul>IT Standards<ul><li>Maintain detailed hardware and software inventories. Document changes and ensure inventories meet appropriate licensing terms. Notify the Senior Director of IT of discrepancies.</li><li>Assist in policy and governance creation for information systems.</li><li>Create and update documentation of information systems for OIT.</li><li>Create and update runbooks for service providers.</li><li>Create and update end user training materials as applicable.</li><li>Facilitate end user training as applicable.</li></ul>Additional Responsibilities and Requirements<ul><li>Coordinate and collaborate with other OIT team members for increased knowledge sharing and product improvement.</li><li>Participate in special projects as assigned.</li></ul>RequirementsQualifications, Education, and Experience<ul><li>Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.&nbsp;</li><li>General knowledge and/or expertise in the following technology systems, platforms, languages, or concepts:</li></ul><align-center>Microsoft SQL Server / SQL</align-center><align-center>Windows Server</align-center><align-center>HTML / CSS / JavaScript / C# / Visual Basic / C++&nbsp;</align-center><align-center>SSIS</align-center><align-center>SSRS</align-center><align-center>Rapid Application Development</align-center><align-center>Knowledge in any or all of the following platforms is a bonus:</align-center><align-center>Salesforce</align-center><align-center>Reporting tools- Power BI, Infomaker, Tableau, etc.</align-center><align-center>Student Information Systems (SIS) as a concept (Ellucian, Jenzabar, Datatel, Sungard, Campus Management, Populi, CAMS, Unit4), preference given to Jenzabar</align-center><align-center>Blackbaud Raiser’s Edge / Financial Edge</align-center><align-center>Microsoft 365 Administration</align-center><align-center>Entra</align-center><ul><li>Commitment to the mission and values of Reformed Theological Seminary.</li></ul>Working Conditions<ul><li>Office setting, the noise level in the work environment(s) is relatively quiet. The position is based at the Reformed Theological Seminary campus.</li><li>May require occasional travel for meetings, conferences, etc.</li><li>Cognitive and Physical Demands</li><li>Daily/majority of the day: sitting, computer work, screen time, keyboarding, typing, wrist flexing/extension and other repetitive movements.</li><li>Daily/consistent: Professional judgment in alignment with organizational values and policies is required. Effective verbal and written communication are necessary to translate high-level instructions into an executable process flow and meet project deadlines.</li><li>Ability to handle high-pressure situations and make critical decisions.</li><li>Frequently: Learning new software applications and recalling important processes</li><li>Occasionally: kneeling, standing, reaching, twisting, grasping, and lifting (up to 20 pounds).</li></ul>Knowledge/Skills Requirements<ul><li>Must be a faithful Christian</li><li>Strong analytical and problem-solving skills for identifying needs, conducting research, and developing and executing innovative proposals, solutions, and programs.</li><li>Ability to work after hours, occasionally in the early morning, to perform systems maintenance a couple of times per month. Normal business hours will be the norm, and there will be the opportunity to flex hours when needed.</li><li>Administrative experience with abilities to set priorities, organize and coordinate on IT operations, anticipates needs, work under the pressure of deadlines and exercises good judgment, particularly with sensitive or confidential matters.</li><li>Strong self-motivation skills for independently establishing effective working relationships with various organizations, faculty and staff at all levels of the organization and demonstrates ability to work as a member of a team.</li><li>Minimal travel requirements, largely to attend vendor or organizational conferences and yearly departmental meetings.</li><li>Understanding that during an IT emergency, it may be necessary to be called in to work on premises for as long as needed to restore critical business services. Hours may be flexed, and days off compensated for abrupt emergency response scenarios.</li><li>Must have familiarity with academic environments and experience supporting both academic and administrative IT needs (preferred).</li></ul>

Systems Administrator

Bachelor’s degree in IT/CS or related field; strong knowledge of SQL Server, Windows Server, web technologies; experience with SIS/CRM/ERP systems; ability to support enterprise IT, reporting, and development tasks.

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