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Jovian Concepts

Royal Caribbean Group

Onsite

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
 
We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.
 
The Royal Caribbean Group’s AI &amp; Analytics Team has an exciting career opportunity for a full time Senior Engineer, AIOps reporting to the Senior Manager, Data Intelligence Operations. 
 
The position is onsite and based in Miramar, Florida. 
 
The position is also not eligible for work authorization sponsorship.
 
 
Position Summary
The Senior Engineer, AIOps serves as a technical anchor for the reliability, scalability, and continuous improvement of Royal Caribbean Group’s enterprise AI, Generative AI (GenAI), and modern data platforms. This senior-level role leads incident response, drives operational maturity, mentors junior team members, and partners with platform engineering and data science teams to shape how AI and data systems are built, deployed, and maintained at scale. The ideal candidate brings deep expertise in Microsoft Azure and Databricks, strong command of LLM and GenAI tooling, and the judgment to make sound architectural and operational decisions independently.
 
Essential Duties and Responsibilities
<ul style="margin-top:0.0in;margin-bottom:0.0in">
<li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Leads the operational health and reliability of enterprise AI, GenAI, and data platforms, ensuring high availability and performance.</li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Serves as the senior technical escalation point for L2/L3 production issues across AI and GenAI-enabled applications, including LLM-based services and RAG pipelines.</li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Designs and owns observability strategies for AI platform health, covering availability, latency, throughput, cost attribution, and model behavior drift.</li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Leads root cause analysis for complex AI inference failures and drives permanent remediation across engineering and product teams.</li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Evaluates, onboards, and operationalizes new GenAI capabilities, including Azure OpenAI Service, Foundation Model APIs, and vector store solutions.</li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Defines operational standards, SLAs, and runbooks for AI platform services, championing a proactive operations culture.</li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Builds and operates AIOps pipelines that leverage GenAI to analyze incidents, identify failure causes, and recommend remediation actions.</li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Integrates AIOps insights into CI/CD pipelines, validating deployments against known failure patterns and implementing AI-driven quality gates.</li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Owns the operational health of enterprise data platforms built on Azure and Databricks, including governance, table management, and job orchestration.</li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Leads cloud cost governance efforts for Databricks and Azure services, partnering with FinOps to optimize spend.</li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Enforces and continuously improves platform security posture, including RBAC, managed identity, network policies, and secrets management.</li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Leads major incident response for platform outages, produces high-quality RCAs, and drives post-incident improvements.</li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Mentors and guides junior engineers, contributing to hiring, onboarding, and skills development within the AI Ops team.</li>
</ul>
 
Qualifications, Knowledge and Skills
<ul style="margin-top:0.0in;margin-bottom:0.0in">
<li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Bachelor’s degree in Computer Science, Engineering, or related field required; Master’s degree preferred.</li>
</ul>
<ul style="margin-top:0.0in;margin-bottom:0.0in">
<li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">7+ years of experience in platform operations, cloud engineering, AI/data platform support, or site reliability engineering in enterprise environments.</li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Deep hands-on experience with Microsoft Azure, including Azure OpenAI Service, Azure AI Search, Azure Data Factory, Azure Monitor, and related data and AI services.</li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Expert-level experience with Databricks, including Unity Catalog administration, cluster and pool management, Delta Lake operations, and job orchestration at scale.</li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Strong command of LLM and GenAI concepts, including inference architectures, RAG pipelines, embeddings, vector databases, and model serving patterns.</li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Proficiency in Python and SQL, with experience automating operational tasks and reviewing pipeline and application code.</li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Demonstrated ability to lead incident response independently, produce high-quality RCAs, and drive cross-functional remediation.</li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Experience with ITSM platforms (ServiceNow preferred) and formal incident and change management processes.</li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Strong communication skills, able to translate complex technical issues into clear, actionable updates for both technical and non-technical stakeholders.</li>
</ul>
<ul style="margin-top:0.0in;margin-bottom:0.0in">
<li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Expertise in AI and data platform operations, observability, and incident management.</li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Proficiency in cloud cost optimization and FinOps practices.</li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Experience with CI/CD pipelines, DevOps practices, and automation tools.</li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Strong understanding of platform security, governance, and compliance requirements.</li>
</ul>
<ul style="margin-top:0.0in;margin-bottom:0.0in">
<li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Demonstrated ability to mentor and guide junior engineers.</li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Strong organizational, analytical, and problem-solving skills.</li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Ability to foster a culture of operational excellence and continuous improvement.</li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif">Effective collaborator with cross-functional teams and external partners.</li>
</ul>
 
 
Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.
 
We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!
 
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

Senior Engineer, AIOps (Miami, FL, US, 33131)

Senior Engineer, AIOps

7+ years in platform operations or site reliability engineering; strong Azure and Databricks expertise; deep knowledge of LLM/GenAI; Python/SQL; incident response leadership.

<div style="height:auto !important; width:auto !important; color:rgb(0, 0, 0); font-family:Verdana, Geneva, sans-serif; font-size:12px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)">Jovian Concepts, LLC is looking to hire a Software Engineer Expert Level for a great opportunity in Key West, FL.&nbsp; </div><div style="height:auto !important; width:auto !important; color:rgb(0, 0, 0); font-family:Verdana, Geneva, sans-serif; font-size:12px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)"> </div><div style="height:auto !important; width:auto !important; color:rgb(0, 0, 0); font-family:Verdana, Geneva, sans-serif; font-size:12px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)">A current and active TS/SCI Clearance is required. </div><div style="height:auto !important; width:auto !important; color:rgb(0, 0, 0); font-family:Verdana, Geneva, sans-serif; font-size:12px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)"> </div><div style="height:auto !important; width:auto !important; color:rgb(0, 0, 0); font-family:Verdana, Geneva, sans-serif; font-size:12px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)"><span class="size" style="font-size:13.3333px; text-align:left; margin:auto; float:none; padding:inherit; line-height:normal; white-space:normal; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px">The ideal candidate will be responsible for the following: </div><div style="height:auto !important; width:auto !important; color:rgb(0, 0, 0); font-family:Verdana, Geneva, sans-serif; font-size:12px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)"> </div><ul><li><span class="size" style="font-size:medium; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; float:none">Establishes application and system information  requirements using analysis of the information engineer(s) in the development of enterprise-wide or large-scale information systems.  </li><li><span class="size" style="font-size:medium; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; float:none">Perform total mission application engineering function, including the design, development, testing, troubleshooting, and debugging of software programs for enhancements and new software-intensive systems and products. </li><li><span class="size" style="font-size:medium; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; float:none">Determines and identifies high level functional and technical requirements based on interactions with the user community and knowledge of the enterprise architecture. </li><li><span class="size" style="font-size:medium; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; float:none">Designs mission application architecture to support the total requirements as well as provide for present and future cross-functional requirements and interfaces. </li><li><span class="size" style="font-size:medium; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; float:none">Identifies, assesses, and presents options for meeting the functional and technical requirements for applications and software updates or upgrades.  </li><li><span class="size" style="font-size:medium; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; float:none">Responsible for developing high level system design diagrams. </li><li><span class="size" style="font-size:medium; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; float:none">Makes recommendations, if needed, for approval of major systems installations. </li><li><span class="size" style="font-size:medium; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; float:none">Assist in defining, analyzing, documenting, and implementing new user interfaces and customer access features. Update and maintain specific rules for processing network event data. </li><li><span class="size" style="font-size:medium; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; float:none">Assist in providing software support for COTS applications as required to support the network interoperability requirements and to improve system functionality and usability to support the customer-owned applications. </li><li><span class="size" style="font-size:medium; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; float:none">Applies appropriate principles, standards, processes, procedures and tools throughout the software development life cycle. </li><li><span class="size" style="font-size:medium; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; float:none">Duties include software requirements analysis, analysis of hardware compatibility, development of software products and tools used for design, development and maintenance of infrastructure, and platforms. </li><li><span class="size" style="font-size:medium; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; float:none">Resolves highly complex and multi-dimensional problems requiring consideration of variables that impact multiple aspects of the project/program. </li><li><span class="size" style="font-size:medium; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; float:none">Leads the development of highly innovative products/solutions, achieved through collaboration and dialogue with other experts in the field. </li></ul><div> </div> <h3>Requirements</h3><div>TS with active SCI clearance is required. </div><div> </div><ul><li>15 years of relevant experience supporting IC or DoD programs and contracts of similar scope, type, and complexity. </li><li>A Bachelor’s degree in Computer Science or related discipline from an accredited college or university is required. Four (4) years of additional SWE experience on projects with similar software processes may be substituted for a bachelor’s degree. </li><li>Proficient with System and Software Engineering deliverable and documentation methodologies. </li></ul><div>Soft Skills: </div><ul><li>Strong analytical and problem-solving abilities. </li><li>Excellent communication and collaboration skills. </li><li>Adaptability and a commitment to continuous learning and improvement. </li></ul><div> </div><div><span class="size" style="font-size:13.3333px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; float:none">In a recent employee survey, Jovian Concepts earned a 92% Overall Workplace Experience Score and 100% of employees agreed that they would highly recommend working at Jovian Concepts to others. </div>

Software Engineer Expert

TS/SCI clearance required; 15+ years DoD/IC software engineering experience; BS in CS; 4 years additional SWE experience may substitute for degree.

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