Explore 2 senior service delivery manager jobs from 1 hiring companies in Boise, ID, US. Filter by remote, salary, experience, and company, then open any listing to apply.

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Senior Service Delivery Manager

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Senior Service Delivery Manager Jobs

Clearwater Analytics

Onsite

<div><div>Job Summary: </div></div><div><div><div><div><div><div><div><div><div>A career as a Sr. Service Delivery Manager will provide you with the opportunity to establish and maintain strong relationships with some of the largest insurers, asset managers, corporations and/or government entities as you manage daily client engagement, reporting, and operational performance. You will be critical to our client retention while utilizing your financial services and strong relationship management background. If you enjoy engaging with both internal and external stakeholders, are energized by working within a high performing team and find value in solving problems for others, you will thrive in this role.  Responsibilities: <ul><li>Plan and oversees the fulfillment of accurate daily/monthly/quarterly/annual reporting support and service for clients. </li><li>Manages Client Engagement Model &amp; client health reporting.  </li><li>Ensures quality servicing and operational performance within the parameters of delivery standards (standard operating procedures).  </li><li>Ensures client engagement from the daily user to the decision-maker level of the client.  </li><li>Manages delivery metrics. </li><li>Provides guidance and mentorship to analysts.  </li><li>Providing training to clients. </li><li>Coordinates and is involved in resolution of daily client inquiries and projects. </li><li>Develop client relationships and expands network at those organizations, understanding client business and product needs.  </li><li>Strategic planning of service delivery to drive usage and proactive in service and support to reduce client downtime and support costs.  </li><li>Collaborate with sales and support groups to demonstrate the value of support offered to clients and identify business opportunities for expanded support. </li><li>Maintain knowledge of product enhancements and the changing investments accounting industry.  </li><li>Helps aggregate client feedback and provides guidance to improve operationally and expand the product offering. </li></ul>Required Skills: <ul><li>Working knowledge of financial services and investment accounting.  </li><li>Working knowledge of structured products, derivatives, fixed-income securities, etc. preferred. </li><li>Self-starter proactively seeks out solutions and expertise. </li><li>Able to execute in a fast paced and sometimes ambiguous environment. </li><li>Strong computer skills, including proficiency in Microsoft Office.  </li><li>Excellent attention to detail and strong documentation skills.  </li><li>Outstanding verbal and written communication skills.  </li><li>Strong organizational and interpersonal skills. </li><li>Exceptional problem-solving abilities.  </li></ul>Education and Experience:   <ul><li>Bachelor&#39;s degree in accounting or similar field or relevant experience in Investment. Management, Insurance, FinTech, Investment Accounting, Financial Services, or Investment Operations. </li><li>5&#43; Years of experience. </li></ul></div></div></div></div></div></div></div></div></div>

Sr. Service Delivery Manager

Bachelor's in accounting or related field; 5+ years in investment services; knowledge of financial services, investment accounting, client relations; strong communication; MS Office proficiency.

<div>Job Summary:  </div><div>The Program Manager is responsible for identifying and finalizes project/implementation scope. Develops detailed implementation plans including internal, client and third-party resourcing. Manages and coordinates with internal, client and third-party resources to ensure a successful, on-time quality implementation per plan. Generates weekly status reports, holds weekly status meetings with client and project team. Schedules and leads steering committee meetings with C-level client decision makers and Clearwater senior management. Serves as a trusted relationship manager responsible for ensuring timely, accurate, and thorough responses to all client inquiries and a successful transition to the steady-state servicing team. Manages and reports on budget for implementations. Possess the ability to seek out, recommend, and implement continuous service improvements within the project timeline (and future projects). Leads the transition from Sales team to Global Delivery team pre-project kick-off and from Global Delivery to Client Services upon implementation. </div><div> </div><div><div>Responsibilities:  </div><div><ul><li>Identifies and finalizes project/implementation scope.  </li><li>Develops detailed implementation plans including internal, client and third-party resourcing. </li><li>Manages and coordinates with internal, client and third-party resources to ensure a successful, on time and with quality implementation per plan.  </li><li>Generates weekly status reports, holds weekly status meetings with client and project team. </li></ul></div></div><div><div><ul><li>Schedules and leads steering committee meetings with C-level client decision makers and Clearwater senior management.  </li><li>Manage and report on budget for implementation. </li><li>Seek out, recommend, and implement continuous service improvements. </li><li>Serves as a trusted relationship manager responsible for ensuring timely, accurate, and thorough responses to all client inquiries and a successful transition to the steady-state servicing team.  </li><li>Be the bridge between various business stakeholders including Client Servicing team, Sales team, and Development team. </li></ul></div></div><div><div><ul><li>Ability to run multiple simultaneous implementations with minimal oversight. </li></ul></div><div> </div><div>Required Skills:  </div><div><ul><li>Expert Technical skills in JIRA, Excel, Clarizen and Salesforce. Explores, trials, and provides trusted recommendations for the use of other tools and technologies as use cases arise.  </li><li>Financial Services Experience (Investment, Banking, Insurance, FinTech, etc). </li></ul></div></div><div><div><ul><li>Project manage in a matrix reporting environment. </li><li>Investment accounting and reporting knowledge. </li><li>Familiarity with Software-as-a-Service (SaaS) platforms and delivery model </li><li>Strong computer skills, including proficiency in Microsoft Office.  </li><li>Excellent attention to detail and strong documentation skills.  </li></ul></div></div><div><div><ul><li>Outstanding verbal and written communication skills.  </li><li>Strong organizational and interpersonal skills. </li><li>Exceptional problem-solving abilities. </li></ul></div><div> </div><div> </div></div><div><div>Education and Experience: </div><div><ul><li>Bachelor’s &amp; master&#39;s in finance or accounting. </li><li>9&#43; years of relevant project management and implementation experience working with external clients.  </li><li>Proven experience implementing software solutions within Asset Management, Market Data and/or Insurance space. </li><li>Consulting experience. </li><li>Securities or financial markets experience. </li></ul></div></div><div><div><ul><li>Experience of managing a team essential (7-15 people). </li></ul></div></div>Salary Range$120,000.00 - $168,000.00This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time. For this role, benefits include: health/vision/dental insurance, 401(k), PTO, parental leave, and medical leave, STD/LTD insurance benefits. Clearwater Analytics is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Sr. Program Manager

9+ years project management and implementation in financial services; asset management or insurance; consulting; SaaS delivery familiarity.

Senior Service Delivery Manager Jobs in Boise, ID, US | HiringCafe: every job on earth

Senior Service Delivery Manager Jobs in Boise, ID, US

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