Explore 3 specialized client care services representative jobs from 1 hiring companies in Franklin, WI, US. Filter by remote, salary, experience, and company, then open any listing to apply.

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Specialized Client Care Services Representative

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Specialized Client Care Services Representative Jobs

Northwestern Mutual

Onsite

Hybrid

Primary Duties &amp; Responsibilities<ul><li>Delivers a personalized and remarkable experience for our clients by answering their questions, providing servicing options and helping them with their products or services in a call center environment</li><li>Becomes proficient at resolving inquiries and transactions from Financial Reps and clients on basic and intermediate (semi-complex) level calls and transactions in a Specialized area.</li><li>Researches and evaluates possible solutions to semi-complex problems that requires identifying root cause and some deviations from procedures.</li><li>Takes ownership of calls and begins to anticipate future issues to avoid repeat calls and unnecessary call transfers.</li><li>De-escalates client experience situations and able to apply skills learned in Effortless Experience training (CEB) to all situations.</li><li>Serves as a trusted advocate for our Financial Representatives and partners with them to meet the needs of our clients.</li><li>Embraces new technology, educates clients and Financial Representatives on our client website and self-service capabilities and understands risks and impacts that the transaction has on the client or policy.</li><li>Embraces change by keeping an open mind to new ideas, and readily adjusts to new or changing processes.</li><li>Embraces continuous improvement by identifying opportunities for improvement.</li><li>Fosters a professional relationship with our clients to enhance brand loyalty.</li><li>Handles phone and transactional responsibilities while adhering to strict confidentiality and privacy standards.</li><li>Multi-tasks between phone and casework/transactional duties with the high degree of accuracy and quality.</li></ul>Qualifications<ul><li>Associates degree in business or related field or equivalent combination of education and experience Minimum of 1 year related customer service experience with proven customer service skills.</li><li>Basic understanding of specialized products and/or markets (i.e. DI, LTC, Whole Life, COLI/BOLI, etc.).</li><li>Basic understanding of risk products or processes.</li><li>Basic understanding of financial planning.</li><li>Strong written and verbal communication skills.</li><li>Ability to multi-task and handle high volume of calls/case load with the greatest possible degree of accuracy.</li><li>Strong organization skills with the ability to prioritize tasks.</li><li>Ability to welcome change and embrace continuous improvement in a fast-paced work environment.</li><li>Strong problem-solving skills and ability to provide options.</li><li>A strong desire to continuously learn and improve.</li><li>Demonstrated computer experience with solid keyboarding skills and proficiency with current software packages.</li><li>Ability to navigate multiple systems and applications to complete standard requests.</li><li>Successful completion of any required testing.</li></ul>This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.Non-Registered Fingerprinted - FINRACompensation Range:Pay Range - Start:$20.51Pay Range - End:$30.76Geographic Specific Pay Structure:Structure 110:<h3></h3>Structure 115:<h3></h3>We believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click <a href="http://careers.northwesternmutual.com/pay-transparency/" target="_blank">here</a> to learn more.Grow your career with a best-in-class company that puts our clients&#39; interests at the center of all we do. Get started now!Northwestern Mutual is an <a href="https://www.northwesternmutual.com/equal-employment-opportunity-policy/" target="_blank">equal opportunity employer</a> who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

Specialized Client Care Srvcs Rep

Associates degree or equivalent; 1+ year customer service; basic knowledge of financial products; strong communication; multi-tasking; problem solving; computer skills.

<div>As a Specialized Client Care Services Representative on the NRF team, you will play a key role in delivering high-quality service experiences by supporting clients and internal partners with more complex service needs. In this role, you will engage with clients and field representatives to resolve detailed policy and account inquiries, apply critical thinking to nuanced situations, and ensure accuracy across systems and processes. You will provide consultative support while balancing efficiency, attention to detail, and a strong client-first mindset. Your responsibilities will include:</div>Primary Duties &amp; Responsibilities<ul><li>Delivers a personalized and remarkable experience for our clients by answering their questions, providing servicing options and helping them with their products or services in a call center environment</li><li>Becomes proficient at resolving inquiries and transactions from Financial Reps and clients on basic and intermediate (semi-complex) level calls and transactions in a Specialized area.</li><li>Researches and evaluates possible solutions to semi-complex problems that requires identifying root cause and some deviations from procedures.</li><li>Takes ownership of calls and begins to anticipate future issues to avoid repeat calls and unnecessary call transfers.</li><li>De-escalates client experience situations and able to apply skills learned in Effortless Experience training (CEB) to all situations.</li><li>Serves as a trusted advocate for our Financial Representatives and partners with them to meet the needs of our clients.</li><li>Embraces new technology, educates clients and Financial Representatives on our client website and self-service capabilities and understands risks and impacts that the transaction has on the client or policy.</li><li>Embraces change by keeping an open mind to new ideas, and readily adjusts to new or changing processes.</li><li>Embraces continuous improvement by identifying opportunities for improvement.</li><li>Fosters a professional relationship with our clients to enhance brand loyalty.</li><li>Handles phone and transactional responsibilities while adhering to strict confidentiality and privacy standards.</li><li>Multi-tasks between phone and casework/transactional duties with the high degree of accuracy and quality.</li></ul>Qualifications<ul><li>Associates degree in business or related field or equivalent combination of education and experience Minimum of 1 year related customer service experience with proven customer service skills.</li><li>Basic understanding of specialized products and/or markets (i.e. DI, LTC, Whole Life, COLI/BOLI, etc.).</li><li>Basic understanding of risk products or processes.</li><li>Basic understanding of financial planning.</li><li>Strong written and verbal communication skills.</li><li>Ability to multi-task and handle high volume of calls/case load with the greatest possible degree of accuracy.</li><li>Strong organization skills with the ability to prioritize tasks.</li><li>Ability to welcome change and embrace continuous improvement in a fast-paced work environment.</li><li>Strong problem-solving skills and ability to provide options.</li><li>A strong desire to continuously learn and improve.</li><li>Demonstrated computer experience with solid keyboarding skills and proficiency with current software packages.</li><li>Ability to navigate multiple systems and applications to complete standard requests.</li><li>Successful completion of any required testing.</li></ul>This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.Non-Registered Fingerprinted - FINRACompensation Range:Pay Range - Start:$20.51Pay Range - End:$30.76Geographic Specific Pay Structure:Structure 110:<h3></h3>Structure 115:<h3></h3>We believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click <a href="http://careers.northwesternmutual.com/pay-transparency/" target="_blank">here</a> to learn more.Grow your career with a best-in-class company that puts our clients&#39; interests at the center of all we do. Get started now!Northwestern Mutual is an <a href="https://www.northwesternmutual.com/equal-employment-opportunity-policy/" target="_blank">equal opportunity employer</a> who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

Specialized Client Care Srvcs Rep (NRF)

Associates degree in business or related field and at least 1 year of customer service experience; knowledge of financial products; strong communication; ability to multi-task.

Specialized Client Care Srvcs Rep (NRF) - Hybrid

Associates degree in business or related field or equivalent experience; 1 year customer service; knowledge of DI, LTC, Whole Life, COLI/BOLI; strong communication; multitasking; computer skills.

Specialized Client Care Services Representative Jobs in Franklin, WI, US | HiringCafe: every job on earth

Specialized Client Care Services Representative Jobs in Franklin, WI, US

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