Explore 1 technical support representative level 1 jobs from 1 hiring companies in Cincinnati, OH, US. Filter by remote, salary, experience, and company, then open any listing to apply.

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Technical Support Representative Level 1

Covington

Norwood

Fort Thomas

Finneytown

Bridgetown

White Oak

Monfort Heights

Erlanger

Fort Mitchell

Mack

Florence

Cheviot

Forest Park

North College Hill

Reading

Sharonville

Dent

Independence

Covedale

Technical Support Representative Level 1 Jobs

ConstructConnect

Hybrid

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<p style="margin: 0px; padding: 0px; color: windowtext;"><span style="margin: 0px; padding: 0px; font-size: 10pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #000000;" data-contrast="auto"><span style="margin: 0px; padding: 0px;">This position sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction. </span></span></p><p style="margin: 0px; padding: 0px; color: windowtext;"> </p><p style="margin: 4.65pt 0in 0in; font-size: 11pt; font-family: Arial, sans-serif;"><strong><span style="font-size: 10.0pt;">The Opportunity</span></strong></p><p style="margin: 4.65pt 0in 0in; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">The Tech Support Rep Level 1 is responsible for all aspects of communication with customers during the life-cycle of a trouble ticket - communication may occur via phone or electronic media (e-mail/chat). The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat support in addition to resolving customer trouble tickets.</span>  </span></p>

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<p style="margin: 4.65pt 0in 0in; font-size: 11pt; font-family: Arial, sans-serif;"><strong><span style="font-size: 10.0pt;">What You’ll Be Doing</span></strong><span style="font-size: 10.0pt;"><br><br></span></p><ul><li style="text-align: left; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt;">Responsible for handling technical support trouble tickets.</span></li><li><span style="font-size: 10.0pt;">Monitor their ticket queue and use their discretion and independent judgment to weigh ticket factors such as:  </span><ul style="margin-bottom: 0in; margin-top: 0px;"><li><span style="font-size: 10.0pt;">Order of response/urgency of tickets.</span></li><li style="line-height: 12.2pt; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt;">Contact method and timeline.</span></li><li style="line-height: 12.2pt; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt;">Correct/appropriate response to ticket.</span></li><li style="line-height: 12.2pt; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt;">How/when to close tickets and whether/if a ticket should be reassigned or escalated.</span></li></ul></li><li style="line-height: 12.2pt; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt;">Must ensure company and departmental policies and procedures are followed, tickets are responded to and closed in a timely manner, call back times are coordinated with customers and then met, tickets are reassigned and/or escalated in a timely manner and when appropriate.  </span></li><li><span style="font-size: 10.0pt;">This job description in no way implies that the duties listed here are the only ones that team members can be required to perform.</span></li></ul>

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<p style="margin: 4.65pt 0in 0in; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>What You Bring to the Team<br><br></strong></span></p><ul><li style="font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">High School Diploma or GED required, Associates or better desired</span> </span></li><li style="font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">MCP Certification or equivalent technical work experience and knowledge (4+ years desktop support, network support, helps desk, tech support call center, etc)</span> </span></li><li style="font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Strong understanding of Operating Systems, MS Office, and Email</span> </span></li><li style="font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Database Application knowledge strongly desired</span> </span></li><li style="font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Responsible, mature, reliable, dependable, honest, trustworthy, consistent, detail oriented</span> </span></li><li style="font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Pleasant, clear speaking voice and excellent written communication skills</span> </span></li><li style="font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Candidates must possess a strong ability to describe detailed topics clearly in writing or over the phone </span> </span></li></ul><div><div> </div><div> </div><div> </div><div> </div><div> </div><div> </div></div><div><div> </div><div><p style="margin: 0px;"><br><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto"> </span> </span><br><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="auto">Physical Demands and Work Environment  </span> </strong></span></p></div><div><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto"> </span> </span></p></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes. </span> </span></p></li><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace. </span></span></p></li><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence as determined by the team or department. </span> </span></li><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Team members who live outside of commuting distance will be designated as remote team members. While not required to report to an office regularly, remote team members may be expected to travel to a designated office location occasionally for team meetings, training, or other business needs with reasonable notice. </span> </span></li><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">All team members must reside and perform their work within the United States. </span> </span></li></ul></div><div> </div><div> </div><div> </div><div> </div><div><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;" data-ccp-props="{"335559738":93}"> </span></p></div><div><p style="margin: 0px;"><span data-ccp-props="{"335559737":118,"469777462":[561],"469777927":[0],"469777928":[1]}"> </span></p></div></div><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>E-Verify Statement</strong></span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify® is a registered trademark of the United States Department of Homeland Security.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><a href="https://www.constructconnect.com/applicant-and-employee-privacy-notices" target="_blank" rel="noopener"><span data-contrast="auto">Privacy Notice</span></a> </span></p>

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High school diploma required; MCP or equivalent; 4+ years desktop/network support; strong OS, MS Office, and email; database knowledge; responsible, reliable, and good communication.

Technical Support Representative Level 1 Jobs in Cincinnati, OH, US | HiringCafe: every job on earth

Technical Support Representative Level 1 Jobs in Cincinnati, OH, US

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