Job Summary:

A team lead is responsible for the overall shift operations, sales performance, and execution of brand excellence in a store. Team leads typically supervise a staff of 1 to 8 team members and carry out management responsibilities consistent with company policies, procedures and operational requirements.

 

Essential Job Functions; include but not limited to:

• Lead and manage shifts
• Deploy team members as required to meet business demands and make necessary staffing decisions
• Guest service
• Communicates clearly, concisely and accurately in order to ensure effective shift operations
• Execute company’s guest service standards
• Knowledge of product and brands and able to clearly communicate them to guests or team members
• Coach, counsel, and direct team members. Lead team in execution of company standards
• Train new team members as required and provide input to general manager and assistant general manager on team members performance issues
• Evaluate staffing and food pars to ensure proper financial accountability during each shift
• Hand off shift to next manager in charge or ensure the store is closed properly for next day’s opening manager/team
• Open and/or close store as required.
• Perform all safety and security tasks, i.e. alarms, two-person rule, as required to open and close the store.
• Observe the five-minute rule of opening the store five minutes early and closing the store five minutes late.
• Perform all tasks related to operational standards.
• Effectively completes tasks act as a role model at each station in the store
• Administrative functions.
• Perform all cash handling requirements of a manager in charge including close-outs, safe accountability and cash drops
• Conduct inventories and process orders as required
• Able to understand and comply with all safety regulations and rules
• Any other job duties assigned