FCM Team Leader
About the Opportunity
We are looking for someone energetic, driven, and adventurous to take on the AM West Team Leader role with FCM Travel Solutions. The Team Leader is the person that is responsible for the success of their team by providing direction and vision for the team. The primary role is to develop and grow the team through continuous training and monitoring process efficiencies. The Team Leader works with Travel Managers and the Area Leader to ensure the best results. The Team Leader leads by example, is disciplined, nurtures, develops, and shares information.
To learn more about FCM please click HERE
Key Responsibilities
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People Leadership & Development
- Provide day-to-day leadership, coaching, and support to the Account Management team
- Conduct regular 1:1 meetings, performance reviews, and development planning
- Foster a culture of teamwork, accountability, and continuous improvement
- Support hiring, onboarding, workforce planning, and succession planning
Customer & Program Management Oversight
- Maintain strong knowledge of FCM’s value proposition, technology, and solutions
- Guide Account Managers in building and executing effective customer business plans
- Ensure delivery of proactive, data-driven insights and recommendations to clients
- Act as an escalation point for customer issues and complex situations
- Build and maintain relationships within the broader business travel community
Commercial & Performance Accountability- Monitor account performance across retention, revenue, adoption, and satisfaction metrics.
- Ensure contractual commitments and service delivery standards are consistently met.
- Partner with Sales, Operations, and cross-functional teams to support renewals and growth.
- Identify opportunities for cross-sell and value-added services.
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
- Other duties and tasks as assigned
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
Experience & Qualifications
- 3–5+ years of Account Management experience.
- Demonstrated people leadership experience.
- Understanding of corporate travel technology and supplier dynamics.
- Strong relationship-building, influencing, and stakeholder management skills.
- Financial and analytical capability with strong data literacy.
- Excellent communication and presentation skills.
- Ability to manage multiple priorities effectively.
- Proficiency in Microsoft Office Suite and Salesforce.
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
Benefits Include:
- Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Health benefits including, medical, dental, vision, gender affirming care, and fertility care
- Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
- Flexible Spending Accounts
- Employee Assistance Program
- 401k program with partial match
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.
Location – USA
If this sounds like the opportunity you have been waiting for then APPLY NOW.
Have questions about this opportunity? Reach out to our recruitment team at [email protected]
For this position, we anticipate offering an annual salary of $95,000 plus monthly incentives. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.
Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.
Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [email protected]
🏆 Travel Weekly Magellan Awards: Silver Winner (2023)
🌟 GBTA WINiT Top 50 Award Recipients (2018–2025)
💫 CHHR: 5-Star DE&I Employer (2023, 2024)
🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25)
📰 Newsweek: America’s Greatest Workplaces for Diversity (2024)
💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
✈️ OutThere Awards: Inclusive Travel Finalist (2025)
🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
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