Job Title: Vice President of Operations
Location: IAH Airport w/travel
Compensation: $200k-240k + bonus eligibility
Who We Are
On the Go has elevated the dining and retail experience for travelers by bringing together worldclass hospitality, award-winning dining concepts, and forward-thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports, we’re fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers. At On the Go, people truly come first. We invest in our teams, and foster growth in an exciting, fast-paced environment where everyone can shine. ‑class hospitality, award‑winning dining concepts, and forward‑thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports, we’re fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers.
How We Do Business
How we work is just as meaningful as what we accomplish. Our Values—Care, Continuous Improvement, Quality, and Teamwork—guide the way we show up for our guests and for each other. We’re committed to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work.
Why This Job Is a Big Deal!
This leader will ignite and unite the team around a powerful growth and operations platform—driving sharper execution, stronger revenue, higher margins, and standout customer experiences. They’ll champion operational excellence while pushing for bold, innovative solutions that elevate our service and create real competitive advantage.
Partnering closely with the senior leadership, this individual will shape strategy, set priorities, and fuel forward momentum. The RVP will oversee several airport locations, they will be primarily present at IAH airport. The ideal candidate thrives in fast‑moving environments, embraces smart risk‑taking, and influences others with confidence and clarity.
In This Role, You Will:
Ignite operational excellence across every OTG location, creating environments that run smoothly, boldly, and brilliantly.
Delivering unforgettable guest experiences, making every OTG touchpoint feel elevated, energized, and uniquely memorable.
Build powerful short‑ and long‑term strategies with senior leaders—then lead the charge in bringing those plans to life with precision, speed, and smart cost discipline.
Inspire, empower, and elevate a high‑performing team, using clear communication, meaningful coaching, and recognition that fuels motivation.
Collaborate seamlessly with HR, Finance, Marketing, Supply Chain, and Compliance, creating strong cross‑functional momentum and shared wins.
Cultivates strong, collaborative relationships with airline partners, airport authorities, and key client partners to support operational alignment and long‑term business success.
Qualifications/Criteria:
A hospitality degree is preferred and sets a strong foundation for success.
10–12+ years of dynamic, results‑driven leadership experience with full P&L ownership — ideally in fast‑paced food or retail service environments. Experience in a unionized environment.
Must have the ability to travel.
Proven leadership strength with broad management expertise and sharp business analysis/project management instincts.
Ability to quickly decode a large, complex, matrixed business and use that insight to shape strategy and accelerate process improvements.
Strong business acumen with confidence and credibility to partner with senior executives and advance both business and systems goals.
Exceptional strategic planning skills paired with the agility to drive high‑impact projects across rapidly evolving business areas — balancing big‑picture vision with tactical execution.
Demonstrated success leading multiple projects and teams remotely across a widely dispersed organization.
A keen eye for top talent and the ability to build a high‑energy environment that fuels innovation, initiative, growth, and future leadership development.
Outstanding communication and presentation skills, resonating with audiences from customers to frontline managers to C‑suite leaders.
Equal Opportunity Employer
We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.