Company Overview:
RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.
Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.
Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.
Position Summary
The Vice President of Operations & Market Leader at RealManage is responsible for leading all aspects of market performance, including operational excellence, client experience, associate engagement, and financial results. This role serves as the senior leader within the market, driving RealManage’s mission of delivering exceptional service to community associations while achieving sustainable growth and profitability.
Key Responsibilities
Market Leadership & Strategy
- Serve as the senior leader for the assigned RealManage market, accountable for overall performance.
- Execute company strategy at the market level, aligning with national objectives and growth initiatives.
- Drive organic growth through client retention, referrals, and new business development.
- Partner with sales teams on RFPs, board presentations, and market expansion opportunities.
Operational Excellence
- Ensure consistent delivery of RealManage’s service model across all communities.
- Standardize processes, drive efficiency, and leverage technology platforms to enhance service delivery.
- Monitor and improve KPIs such as client satisfaction, response times, and operational metrics.
- Lead continuous improvement initiatives to elevate service quality and scalability.
Client Experience & Board Relationships
- Build and maintain strong relationships with Board Members and key clients.
- Act as executive escalation point for complex or sensitive client issues.
- Champion a proactive, transparent, and service-focused culture aligned with RealManage values.
- Ensure successful onboarding and long-term satisfaction of all associations.
Financial Performance (P&L Ownership)
- Own full P&L responsibility for the market, including budgeting, forecasting, and financial performance.
- Drive revenue growth while maintaining disciplined cost management.
- Partner with finance on margin improvement, pricing strategies, and financial reporting.
- Ensure strong financial controls and compliance across all operations.
Leadership & Talent Development
- Lead, coach, and develop a successful team
- Build a high-performance culture focused on accountability, engagement, and professional growth.
- Oversee recruiting, onboarding, and retention strategies to ensure strong bench strength.
- Promote RealManage’s core values and leadership expectations across the market.
Compliance & Risk Management
- Ensure compliance with state statutes, governing documents, and RealManage policies.
- Partner with legal and risk teams to mitigate exposure and resolve complex issues.
- Maintain operational integrity and adherence to audit and control standards.