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Posted 5y ago

Front Desk Receptionist

@ Phoenix House
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East Hampton, New York, United States
OnsitePart Time
Responsibilities:contact patients, support outreach, verify benefits
Requirements Summary:Part-time front desk receptionist for outpatient center; 1 year customer service; high school diploma required; recovery-oriented care experience preferred.
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Job Description

At Phoenix House, change is something we embrace every day as part of our values to deliver exceptional care. Phoenix House provides individualized, holistic drug and alcohol addiction treatment, with a legacy spanning nearly 50 years. We are passionate about healing individuals, families and communities challenged by substance use disorders and related mental health conditions. Phoenix House supports the mission through a holistic approach that focuses on the distinct mental, physical, and social needs of every person; innovation of best-in-class and evidence-based prevention, treatment, and recovery programs; and, the promotion of greater understanding of addiction. Our devoted staff are committed to treating the whole person—and come from all fields.

We operate personalized, strength-based, gender-responsive programs while living the values and being accountable for our commitments. Being introspective and becoming part of the solution is integral to every interaction and person we touch. As ‘One Phoenix House’ we believe in having fun along the way – embracing ‘progress not perfection’ as our journey continues.

Phoenix Houses NY|LI has an immediate opening for a Front Desk Receptionist.  This position is an integral part of the team as the primary point of contact for participant scheduling and in the operational management of the center.  This is a part-time position at our East Hampton Outpatient Office.  The schedule is: Monday, 9 a.m.-3 p.m., Tuesday, 3 p.m.-8p.m., Wednesday, 3 p.m.-8 p.m., Thursday, 2 p.m.-8 p.m. and Friday, 9 a.m.-3 p.m. 

 

RESPONSIBILITIES: 

  • Functions as the initial point of contact for patients both on the phone and in the office.  Ensures clinic is in appropriate condition to deliver services.
  • Conduct outreach reminder calls and written notices to support patient retention and engagement.
  • Coordinate verification of benefits, self-pay agreements, and collects patient responsibility payments/balances independently and in coordination with relevant departments.
  • Supports outreach and engagement activities of the staff. 

EXPERIENCE:

  • One year experience in customer service/receptionist in an office setting. 
  • Prior experience working with recovery-oriented systems of care mode recipients preferred.

EDUCATION:

  • High school diploma or equivalent required

 

Phoenix House conducts as needed, job-related background checks, fingerprints, drug testing, physical exams, medical exams, TB testing, verification of employment history and/or reference checks prior to employment.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to learn more.