POSITION SUMMARY:

The Patient Representative I serves as the first point of contact for patients and visitors, ensuring a positive and professional experience.  This role involves administrative support, patient interaction, and coordination with clinical staff in a fast-paced healthcare environment.

ESSENTIAL FUNCTIONS:

• Greet and check in patients in a courteous and professional manner


• Verify patient information, insurance details, and demographics


• Answer phone calls and respond to inquiries promptly


• Maintain accurate patient records in electronic systems


• Collect payments and process basic billing transactions


• Coordinate with medical staff to ensure a smooth patient flow


• Handle sensitive information in accordance with privacy regulations


• Performs any other duty as assigned.