HiringCafe
Posted 1w ago

Growth Account Manager

@ NinjaCat
View All Jobs
Canada
RemoteFull Time
Responsibilities:Own renewals, Drive growth, Manage relationships
Requirements Summary:5+ years in Account Management, Customer Success, or Sales within SaaS; strong commercial mindset; portfolio management; excellent communication and stakeholder skills; organized; connects product to outcomes.
Technical Tools Mentioned:ChurnZero, Salesforce
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Job Description

About NinjaCat

NinjaCat is the leading Enterprise Data & AI Platform for Marketing, transforming how brands, agencies, and media companies harness data and AI to drive marketing performance. Our platform unifies fragmented marketing data into an enterprise-grade data cloud, enabling AI-powered insights, automation, and decision-making at scale.

With the integration of intelligent AI agents NinjaCat is redefining how teams visualize, analyze, and act on data. From automated insights to hands-free reporting and interactive dashboards, our AI-driven suite empowers marketers to deliver results faster and smarter than ever before.

Named one of Inc. Magazine’s Best Places to Work, NinjaCat is a remote-first company built on Compassion, Action, Trust, and Scrappiness. Backed by significant investment and driven by a mission to lead the marketing analytics space with innovative, AI-powered solutions, we’re growing fast and we want you to grow with us.

🔗 Learn more: www.ninjacat.io

About the Role

The Growth Account Manager (AM) owns the customer relationship and commercial success across a portfolio of mid-market (“Growth”) accounts.

You will drive renewals, expansion, and long-term customer value — partnering closely with Solutions Engineers who lead technical implementation, while you focus on business alignment, relationship management, and growth.

This is a high-impact, commercially-oriented role operating across a portfolio of 40–50 customers.

What You’ll Do

  • Own renewals and expansion across your portfolio
  • Drive Net Revenue Retention (NRR) and identify growth opportunities
  • Serve as the primary point of contact and trusted advisor
  • Lead regular check-ins and business reviews
  • Align customer goals with NinjaCat capabilities
  • Proactively identify risks and coordinate resolution
  • Partner with Solutions Engineers, Product, and Support to deliver outcomes

Success Metrics

  • Net Revenue Retention (NRR)
  • Renewal Rate (Gross Retention)
  • Expansion ARR
  • Customer engagement and stakeholder alignment
  • Growth in platform adoption and AI consumption