Join our team as a Product Support Specialist II at the T&L (Transport $ Logistic) AP Regional Competency Center in Kuala Lumpur, Malaysia. This role is vital for providing 24/5 technical and post-sales support for Mettler Toledo’s Dimensioning and Systems product portfolio, collaborating closely with global Product Support teams, R&D Engineers, and Product Managers to support field engineers and customers. Key ResponsibilitiesProduct Technical Support: Provide ongoing technical support for assigned product families using available tools for both internal and external stakeholders. Maintain the regional technical support library and contribute to the global FAQ knowledgebase. Communicate technical issues, quality concerns, and defects to relevant stakeholders promptly. Manage and maintain Dimensioning products and system components within the AP Regional Competency Center. Offer on-site customer and partner support during escalations in line with Go-to-Gemba procedures. Support trade show activities including demo kits and booth assistance. Product Training: Collaborate with Research & Development to develop and update strong global service training materials. Define and coordinate global training activities with internal and external stakeholders. Adapt training content to meet regional market needs for customers, partners, and service technicians. Deliver on-site, remote training sessions, and eDemos to customers and country service organizations. Work effectively in team environments to conduct training with multiple trainers. Quality & Logistics: Support external quality issues related to Product Development, Launch, and Phase-out of assigned products. Validate reported quality issues by designing and performing tests to confirm or rule out problems. Assist Global Product Managers and direct/indirect service organizations with service planning for new products.