POSITION SUMMARY

This position is responsible for directing staff, keeping accurate inventory and assisting in the overall management of the Convenience Store Department. Will meet the needs of guests while assuring adherence to internal policies and procedures of the Shooting Star Casino. In all interactions, the position is responsible for providing STAR Experience to guests and fellow team members a first priority.

DUTIES & RESPONSIBILITIES

Shooting Star Casino team members will always deliver excellent guest service to our guests and fellow co-workers. 

      Our Star Service expectations include being:

• WELCOMING – Make every person feel invited and accepted
• PROACTIVE – Anticipate Guest needs
• UNIQUE – Create a one-of-a-kind experience at every opportunity
• RESOURCEFUL – Resolve the need
• COMPLETE – Take care and close

Carries out supervisory responsibilities with assigned staff to retain and motivate a professional workforce for Shooting Star Casino, Hotel & Event Center.

• Coordinates and implements training processes for current and new team members.
• Plans, assigns, delegates and directs work.
• Administers performance evaluations.
• Rewards and disciplines team members. 

Coordinates pricing strategies on merchandise to maximize profitability of store operations.

• Ensures that each item is priced before placed on the selling floor to maintain inventory and sale accuracy.

Prepares promotion activities and oversees coordination efforts of advertising and displays.

• Make sure proper signage is put up, tracking the items on sale.
• Make sure clerks are aware of the sales and what the price changes and discounts will be.

Provides assistance in ordering merchandise and supplies, to ensure adequate stock is maintained and purchase procedures are followed.

• Conducts periodic inventory counts on merchandise.
• Assists with the monitor of facility gasoline inventories and properly report discrepancies.
• Orders merchandise with Manager approval.

Listens and Responds to guest concerns to maintain a high level of guest satisfaction.

• Assists guest person to person, or via telephone or email.
• Listens to guests’ questions and/or comments and provides information as needed.
• Applies problem-solving techniques as necessary.

Performs other duties and responsibilities as required or assigned.

EDUCATION & EXPERIENCE

Associate Degree (AA) or equivalent of two-year college or technical school. Must have an experience working in a mall, shop or fast food store preferably as a Supervisor. Must have at least 2-3 years’ experience.

Certificates, Licenses & Designations

Must meet licensing requirements as prescribed by the Tribal/State Compact for Gaming.

KNOWLEDGE, SKILLS & ABILITIES

• Skill of delegating authority and encouraging and supporting risk taking to develop responsible associates and management team.
• Skill – Strong interpersonal, problem-solving, and team building skills.
• Knowledge of and skill in using a personal computer and related software.
• Skill – Intermediate to advanced PC skills (MS Word, Excel, Power Point, Outlook, or similar).
• Knowledge of and ability to apply internal gaming controls.
• Skill of delegating authority and encouraging and supporting risk taking to develop responsible associates and management team.
• Knowledge of and ability to apply internal gaming controls.
• Knowledge of and skill in using a personal computer and related software.
• Ability to plan for company operations in financial terms for a given period of time to estimate and evaluate income and expenses.
• Skill in basic math including addition, subtraction, multiplication, division, fractions, percentages, and decimals.
• Must have demonstrated management experience to include staff supervision, budget development and monitoring, purchasing, pricing and inventory control.
• Demonstrated ability to lead, supervise and manage at least two or more employees.
• Demonstrated ability to handle money (cash, checks, charge cards, etc.) is required.
• Must have ability to establish and maintain productive working relationships with staff, customers,
• Management and sales representatives necessary to effectively carry out job duties. Knowledge of and ability to apply commonly accepted rules of grammar, spelling and punctuation in written communication to develop management reports and summaries.
• Ability to work cooperatively within a group to make the work of the group successful and effective.
• Ability to read and interpret documents such as gaming controls and procedure manuals, safety rules, and operation and maintenance instructions.
• Ability to adjust retail pricing to maximize profitability for store operations.
• Knowledge on the products sold in the shop as to content and performance.
• Knowledge of the processes needed from ordering to selling a given item.
• Ability to operate a computerized till system in a proficient manner.
• Ability to read and analyze sales and inventory reports.
• Ability to assume responsibilities of clerk or supervisor if/when needed.
• Ability to following procedures and give attention to detail.
• Ability to occasionally stand for long periods of time.
• Ability to occasionally sit for long periods of time.

WORKING CONDITIONS

• The environment in which the position functions and the frequency of exposure, such as frequent exposure to loud noise.
• Ability to work unsupervised in a fast-paced environment.
• Ability to work unaccompanied, standing, and without defined break periods. Occasionally working   extended shifts of 12 hours or more, as assigned.
• Ability to bend, twist, and lift at least 20 lbs. in narrow spaces.
• Ability to work in varying outdoor climates and in-store cooler environments.
• Ability to work a flexible schedule, including nights and weekends, and be available 24/7 to respond to incidents and emergencies.
• Must possess required up-to-date food handling certificates, as required by law (in specific locations only).
• Occasional exposure to moderate to loud noise level.
• Occasional exposure to cigarette smoke.
• Minimal exposure to blood borne pathogens.
• Occasional exposure to dust, dirt and debris.
• Occasional exposure to chemicals and cleaning solutions.

Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.