Location: Holy Cross Cemetery - Culver City
Status: Non- Exempt, Full Time
POSITION SUMMARY
Cemetery Arrangements Counselor provides information and assistance to cemetery patrons regarding cemetery property, policies and practices by serving families that come to arrange for pre-need or at-need burial(s) in a supportive manner to families in grief; while establishing and maintaining effective communication of efforts with cemetery office administrative staff., parish priests and mortuary officials.
ESSENTIAL FUNCTIONS
Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the Church in performing their work.
- Develops a growing rapport with families/patrons with an emphasis on service. Provides information to families allowing them to make a well-informed cemetery arrangement that meets their needs.
- Understanding of Liturgy Planning.
- Assists patrons with at-need cemetery arrangements, works with parishes and mortuaries in assisting patrons.
- Advises and assists cemetery management regarding complaints from patrons, suppliers and other companies.
- Flexibility to assist between cemeteries as business needs dictate.
- May assist with answering mail regarding locations, genealogy and business matters.
- Assists patrons with questions and concerns or refers to cemetery management for resolution.
- Accurately prepares and processes a variety of documents including daily burial and memorial permits; daily pending interment list and board; obtains burial permits from the Health Department.
- Completes affidavit of heirs and/or release of interest forms as needed.
- May be required to interpret and/or translate for families in Spanish, as needed.
- Prepares invoices for management approval.
- Prepares interment right authorization and forwards to patrons.
- Verifies grave set-up, updates property inventory.
- Follows up with work orders making notations in the system.
- Performs other duties as assigned.