• Attend training and meet qualification requirements in majority of job types. Fully understand the end-to-end process flow and system software and tools (internal and customer facing) utilized to manage certification documents and correspondence while following appropriate Work Instructions/ SOPs.
• Utilize system software and tools (internal and customer facing) to manage certification documents and correspondence while following appropriate Work Instructions/ SOPs.
• Receive projects for processing backend work from various functions and Industries.
• Review project details to ensure readiness of information to process and determine further hand-off to subsequent function/ processes as applicable at the end of project completion.
• Demonstrate ability to analyze data post certification for discrepancies then proactively communicate with appropriate function/departments to resolve issues within a project, if any, in order to complete assigned task/project in a timely manner.
• While processing backend work, documents project status as needed.
• Resolves problems in an expedient, professional and courteous manner.
• Expediently manages and maintains personal request queues and email box.
• Attends to emails from stakeholders with sense of urgency and seeks the direction from leadership to resolve issues requiring additional help.
• Be a change agent, actively supports Business Transformation efforts and continuous improvement initiatives that drive quality and efficiency.
• Ability to work effectively with a diverse team.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Perform other duties as directed.

Qualifications