Embark on a Journey of Impactful Adventure

 

The Membership Associate’s primary responsibility is to greet and welcome all who visit the YMCA. The Membership Associates build the Y community by providing accurate information and connecting members and non-members with one another, staff members, programs, and resources that will help them to accomplish their goals.

 

 

Who Are We?

 

The YMCA of Greater Brandywine (YGBW) was named a 2025 Top Workplace by The Philadelphia Inquirer for a second consecutive year. An association of nine YMCAs serving Chester County, the YMCA of Greater Brandywine is a non-profit organization dedicated to nurturing the potential of every child, promoting healthy living, and fostering social responsibility through life-changing programs for all.  

 

 

Perks & Benefits

 

• Free family YMCA membership, including outdoor pools


• Medical, dental, and vision insurance, along with paid holidays and plentiful PTO for full-time employees


• Babysitting while you work (up to 4 hours per day)


• Generous program discounts on childcare, camp, youth sports, swimming lessons and more!


• 12% employer contribution to retirement savings and optional 403B retirement savings plan.


• Employee Assistance Program


• Continuing education reimbursement, tuition discounts with Chestnut Hill College and Immaculata University


• Career development and paid training

 

 

What You’ll Do

 

• Provides outstanding customer experience by greeting members and guests and helping to direct them to the appropriate areas in the facility.


• Develops and maintains a full understanding of the benefits, offerings, and values of YGBW membership and programming and can articulate them to all types of people with differing needs.


• Assists in giving cause-driven facility tours for prospective members.


• Performs basic functions in the organizational membership software system including but not limited to starting and processing memberships, updating contact information, taking payments, and registering individuals for programs.


• Ensures facility security by scanning members in and checking that their membership is valid before permitting entry. Screens prospects and non-members through the organization’s sexual abuse screening tool before providing entry.


• Answers member inquiries and/or directs to the appropriate staff member, ensuring the inquiry is responded to appropriately and in a timely fashion.


• Maintains accurate cash, receipt records, and financial operating procedures.


• Understands and properly executes opening and closing procedures.


• Maintains a professional atmosphere and presentation with proper and current signage.


• Always wears approved YGBW apparel and name tag when on duty.


• Ensure compliance with all YGBW policies and standard operating procedures.


• Perform other related duties as assigned.