YSS is looking for an energetic, compassionate, and steady leader to join our North Iowa team as a Child Welfare Emergency Services (CWES) Shift Leader.
If you’re someone who can lead with both heart and structure—keeping things calm when they’re not, and creating a space where youth feel safe, supported, and respected—this role might be your sweet spot.
As a Shift Leader, you’ll guide your team through each shift, support youth in crisis, and keep the environment running smoothly. You’ll balance leadership and direct care—coaching staff, making real-time decisions, and ensuring every client’s basic needs, safety, and dignity are front and center. You’ll also serve as a key point of connection for families and on-call staff, helping navigate everything from intakes to emergencies with confidence and care.
As a Shift Leader, you’ll guide your team through each shift, support youth in crisis, and keep the environment running smoothly. You’ll balance leadership and direct care—coaching staff, making real-time decisions, and ensuring every client’s basic needs, safety, and dignity are front and center. You’ll also serve as a key point of connection for families and on-call staff, helping navigate everything from intakes to emergencies with confidence and care.
What You'll Do...
- Lead and support staff through day-to-day operations and high-pressure situations
- Make sound decisions during client escalations, emergencies, and complex scenarios
- Plan and coordinate each shift, including staffing, client supervision, and activities
- Provide direct supervision and crisis intervention to ensure client safety and stability
- Mentor and train team members to build confidence and consistency
- Serve as a liaison between staff, leadership, and external supports (including families and community partners)
- Complete and oversee accurate, timely documentation (intakes, logs, incident reports, etc.)
- Respond to referral calls and connect individuals to appropriate services and resources
This is not a complete list of the responsibilities of this position. Duties may change at any time.
What We Provide...
We believe in your potential, we meet you where you are, and we invest in your future. Beyond the meaningful work, YSS provides the following benefits:
- Supportive leadership team and mission-driven culture.
- Flexibility and autonomy in a collaborative environment.
- Competitive salary
- Comprehensive benefits.
- Health insurance
- Voluntary dental insurance
- Voluntary vision insurance
- Life insurance and long-term disability coverage
- Supplemental accident, critical illness, and hospital indemnity insurance
- Professional liability insurance coverage
- Flexible spending account/health savings account
- Supplemental compensation award
- Generous Paid Time off and Leave
- Four weeks of paid time off (PTO)
- Volunteer time off
- Paid holiday leave
- Birthday holiday
- Wellness Program Opportunities
- Paid membership to the Athletic Club of Ames
- Employee Assistance Program for all employees
- Flu shots
- Mental health support
- YSS is a Public Service Loan Forgiveness qualified employer.
- 403(b) retirement offerings
If this sounds like work you’d be proud to do—and a team you’d want to grow with—we’d love to hear from you. Let’s do meaningful work, together.