Key Responsibilities

• Assist in day-to-day functioning of branch.


• Greet customers warmly and ascertain reason for visiting.


• Build relationships with contractors.


• Answer all calls to Branch promptly and assist accordingly.


• Direct customers to the appropriate team member.


• Use telephones to reach out to customers and verify order and account information.


• Resolve customer complaints via phone, email, mail, or social media.


• Advise on branch information, i.e., hours, location, etc.


• Work with Operations Manager to ensure proper customer service is being delivered


• Assist with placement of orders, refunds, or exchanges.

Qualifications (Knowledge/Skills/Abilities/Experience)

• Minimum 2 years of experience providing operations, sales and customer service support in a sales, retail or distribution environment.


• Detail oriented and self-starter.


• Ability to maintain a professional work environment at all times.


• Excellent interpersonal communication skills.


• High school diploma, general education degree or equivalent


• Ability to flex into the Warehouse as needed by Operations Team


• Knowledge of relevant computer applications, i.e., Outlook, Excel, etc.


• Forklift experience a plus.


• Building and product knowledge a plus.

Physical requirements

• Stand, use hands, and reach with hands and arms.


• Walk, stoop, kneel, crouch, or crawl.


• Sit, climb or balance.


• Lift and/or move up to 110 pounds. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus.


• Exposure to moving mechanical parts.


• Occasionally exposed to fumes or airborne particles.


• May be exposed to a wide range of temperatures.


• The noise level is usually loud.


• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.