OPERATIONS LEAD – Keizer Little League Park
KLLP SFM, LLC
LOCATION: Keizer, OR
DEPARTMENT: OPERATIONS
REPORTS TO: GENERAL MANAGER
STATUS: PART-TIME (NON-EXEMPT)
ABOUT THE COMPANY
Keizer Little League Park is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Keizer, OR. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Keizer Little League Park is a managed facility by KLLP SFM, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The Operations Lead provides the first point of contact for all guests. They are expected to provide excellent service to all guests and help cultivate a memorable event experience. There will be game day responsibilities for all sports events. This position will also have a role in supporting daily operations.
PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
- Perform operating procedures relating to events and programs
- Act as a liaison between the venue, guest, and event managers
- Provide superior customer service
- Clean and organize designated areas for public use
- Ensure proper set up and breakdown of equipment; sound systems, scoreboards, game fields, parking, gates, signage, tournament offices, locker rooms, restrooms, and other equipment/materials as needed
- Keep accurate track of field and light usage
- Provide leadership and supervision to staff in the absence of upper management
- Cleaning Bathrooms and other tournament areas as directed
- Help in concessions, merchandise, gate, and registration when needed
- Demonstrate ability to work closely with co-workers and park visitors
- Knowledgeable in all Safety Procedures with the ability execute procedures
- Identify risk management opportunities
- Conduct safety inspections and enforce all safety guidelines
- Adhere to all facility and SFM policies and procedures
- Adhere to all local, state, health, and safety laws
- Perform all duties as assigned by management
MINIMUM QUALIFICATIONS:
- Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
- Excellent communication skills, both verbal and written
- Ability to maintain focus in a high-volume, fast-paced environment
- Must have excellent guest service skills
- Must be detail-oriented and have outstanding organizational skills
- Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
- Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members
- Must work well with others
- Must take personal initiative for the betterment of the team and venue
- Commitment to the safety and well-being of others
- Customer service and cash handling experience preferred or quick study
WORKING CONDITIONS AND PHYSICAL DEMANDS:
- Must be able to lift 20 pounds waist high
- May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
- Will be required to operate a computer
- Facility has intermittent noise