Job Summary
The Customer Service Associate manages the Company’s lobby area, greets, and directs all visitors, and assists with general office job responsibilities.
Essential Duties and Responsibilities
- Greet each guest entering the lobby; notify specific employees of guest arrival.
- Maintain log of all visitors to location.
- Screen incoming phone calls/correspondence and direct to appropriate personnel. Respond independently, when possible, including, but not limited to, general order status inquiries from customers.
- Retrieve/accept and distribute all incoming mail. Ship packages as requested by employees.
- Organize and distribute incoming checks to appropriate personnel.
- Maintain Company conference room schedules to ensure proper utilization of space.
- Perform daily basic customer account maintenance, license updates, and contact information.
- Process daily sales orders as needed.
- Process and coordinate of customer pick-up orders.
- Maintain organization and cleanliness of copy room. Coordinate maintenance of copier to ensure optimum performance.
- Responsible for ensuring all time worked is properly and accurately recorded utilizing the appropriate, designated modes of timekeeping.
- Maintain open and clear communications with the owners, managers, and other employees of the Company.
- Comply with all relevant company policies and procedures outlined in the KEG 1 Missouri, LLC Employee Handbook.
- Conduct all activities in accordance with local, state and federal liquor control regulations.
Benefits Include
- Bi-Weekly Pay with Direct Deposit
- Paid Time Off and Holidays
- Medical, Dental, Vision, Life and Disability Insurance
- 401(k) with Company Match
- Employee Assistance Program
- Employee Referral Bonus Program
- On-Site Fitness Facility