Guided by our mission to empower our members and community to achieve a brighter financial future, we’re seeking an experienced Member Service Associate who enjoys providing exceptional service and supporting members with their everyday banking needs. In this role, you’ll serve as a trusted resource—building meaningful relationships, delivering personalized solutions, and helping create a positive, welcoming, and member‑focused experience that reflects who we are and what we stand for.
This Position requires you reside in a commutable distance within Maryland, Washington DC or Virginia. You must be available to work between the hours of 7:30AM – 6:30PM Monday – Friday and 8:30AM – 1:30PM on Saturdays.
Guided by our mission to empower our members and community to achieve a brighter financial future, we’re seeking an experienced Member Service Associate who enjoys providing exceptional service and supporting members with their everyday banking needs. In this role, you’ll serve as a trusted resource—building meaningful relationships, delivering personalized solutions, and helping create a positive, welcoming, and member‑focused experience that reflects who we are and what we stand for.
This Position requires you reside in a commutable distance within Maryland, Washington DC or Virginia. You must be available to work between the hours of 7:30AM – 6:30PM Monday – Friday and 8:30AM – 1:30PM on Saturdays.
Are you passionate about helping people and building meaningful relationships? Do you believe in making a difference by serving others?
Guided by our mission to empower our members and community to achieve a brighter financial future, we’re seeking an experienced Member Service Associate who enjoys providing exceptional service and supporting members with their everyday banking needs. In this role, you’ll serve as a trusted resource—building meaningful relationships, delivering personalized solutions, and helping create a positive, welcoming, and member‑focused experience that reflects who we are and what we stand for.
This Position requires you reside in a commutable distance within Maryland, Washington DC or Virginia. You must be available to work between the hours of 7:30AM – 6:30PM Monday – Friday and 8:30AM – 1:30PM on Saturdays.
Essential Duties and Responsibilities: Include the following: other duties may be assigned.
Education and Experience:
Our Generous Benefit Package Includes:
NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more.
+Insurance coverage begins the 1st day of the month, following 30 days after hire date.
*100% Credit Union-Paid
Full-Time Employee Benefits:
- Salary: $21.00 – $28.78 / Hourly (Based on experience)
- 401(k) with employer match up to 6% and immediate 100% vesting
- Gain Sharing Bonus (eligibility rules apply)*Health Insurance (Choice of two nationwide PPO plans)
- High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*
- Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+
- Dental Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+
- Vision Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+
- Long-term Disability Insurance+*
- Flexible Spending Medical Account (FSA)+
- Flexible Spending Dependent Care Account+
- Health Savings Account (HSA)+
- Voluntary Supplemental Employee and Dependent Life Insurance+
- Voluntary Short-term Disability Insurance+
- Remote or Remote / Hybrid work options based on position
- Life Insurance/AD&D+*
- Vacation Leave (excluding Outside Loan Officers)
- Sick and Safe Leave
- 11 Paid Holidays
- Education Assistance
- Employee Referral Bonus*
- Credit Union Membership Eligible
- Employee Assistance Program+*
- Identity Theft Protection (Additional premiums to add family members)+*
- Pet Insurance
- Employee Discount Program
All benefits are based on meeting NASA Federal Credit Union’s eligibility requirements and the carrier’s terms and conditions.
WE’RE STRONGER TOGETHER
At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.