Posted 2w ago

Customer Service Associate - Floater (Nassau Branches)

@ Dime Community Bank
Huntington, New York, United States
$20-$29/hrOnsiteFull Time
Responsibilities:Provide account services, Expedite deposits, Reconcile cash drawer
Requirements Summary:Provide account services, handle deposits/withdrawals, respond to inquiries, open/close accounts, and ensure regulatory compliance. HS diploma required; 2+ years of retail banking preferred.
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Job Description

Summary: Dime Community Bank is currently hiring for a Customer Service Associate (CSA) - Floater (for Nassau branches) based out of its Huntington Branch in Long Island. The CSA - Floater will be responsible for completing deposit and withdrawal transactions, responding to customer inquiries, issuing money orders, cash advances and cashiers’ checks. The CSA - Floater will open, close, and provide service of all the bank's deposit and consumer loan products to Dime customers in the branch market area.

The hourly wage minimum = $20; maximum = $29. The exact pay may vary based on skills, experience, training, licenses/certifications, language necessities, and location.

All applicants need to attach a recent resume.

Responsibilities:

  • Provide account services to all Dime customers.
  • Expedite deposit and withdrawal transitions accurately.
  • Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
  • Process night deposits bags.
  • Provide in-depth knowledge of Dime products and services to provide appropriate solutions to customers’ financial needs.
  • Possess current knowledge of regulatory requirements.
  • Report under the Bank Secrecy Act requirements related to Currency Transaction Report (CTR), Suspicious Activity Report (SAR) and Dime internal Suspicious Activity Tracking Report.
  • Respond to inbound Dime customer inquiries.
  • Support business development efforts of the branch manager through in-branch sales, phone and direct mailing campaigns.
  • Perform New Account and File Maintenance reviews to ensure the accuracy and integrity of data for SOX 404 purposes
  • Review, submit, process, and close consumer loan requests.
  • Make decisions within their realm of authority (i.e., overdrafts, overrides, signature guarantees) in lieu of absent managers.

Qualifications:

  • High School Diploma or equivalent required.
  • Minimum 2 years' retail banking experience preferred.
  • Cash-handling experience preferred.