Description

Point University is a private liberal arts institution that educates our students within a Christian worldview, so they are equipped to take their faith into the marketplace and all of life while achieving their professional goals. We are training the next generation of Christian leaders to take the cross to more job sites, churches, industries, and nations than ever before. The Academic Advisor is responsible for helping students of all modalities to achieve their educational goals. This person provides academic planning, retention strategies, student mentorship, and student support resources and guidance institution-wide. This role works closely with faculty, staff, and administration to provide a high level of customer service to ensure a positive student experience.

Responsibilities and Primary Activities:

Uphold the mission, academic, and service standards of the institution.
Assist the student in exploring academic and career goals to select a professional major.
Work closely with the student on academic planning and achieving satisfactory academic progress until graduation.
Understand academic records, registration, and graduation processes, transcript evaluations, program changes, degree audits, and class schedules for all programs each term while ensuring efficient and effective workflow.
Serves as a checkpoint on early alert processes and tracks student success processes with a student-centered approach.
Practice effective problem-solving regarding academic planning and providing appropriate institutional resources.
Participate in all registration, orientation, and graduation events. May also participate in other special, advising-related events.
Document and maintain accurate and official records of all student data, ensuring that all activities and communication follow University policies and procedures, FERPA guidelines, accreditation standards, and professional member associations.
Examine the academic catalog to stay current on program changes to provide accurate and consistent information.
Trains and works closely with other support service departments to provide accurate information and guidance on academic success, mentoring, and career planning.
Utilize retention and enrollment data to assist the leadership team with informed decisions regarding individual students, University strategies, policies, and procedures regarding retention and the student life cycle.
Additional advising duties can include answering phones, scanning documents, answering emails, managing walk-in and online traffic, setting meetings, and responding to customer service tickets.
Work in a fast-paced advising, registration, and retention environment.

Requirements

B.S. or B.A. degree required.
Deliver outstanding customer service and be willing to go the extra mile for students, faculty, and staff.
Excellent interpersonal skills are required. Ability to build strong relationships with students.
Analytical mindset and/or data driven background.
Excellent technology skills.
Effective public speaking abilities.
Results-driven.
Other requirements include superior communication and organizational skills; ability to work independently and function within a team; ability to manage multiple projects; ability to understand the use of technology within the student life cycle; and experience in working with diverse populations.

Preferred Qualifications

Experience with Ellucian preferred.
Previous experience in academic advising, retention, and/or higher education.

Summary

Point University's mission is to educate students for Christ-centered service and leadership around the world. As a Christian university, we expect employees to be committed Christians who model spiritual development for students, as outlined here. We welcome applicants who support the University's goals and statement of faith.