Summary:
Atlantic Health System is seeking a FULL TIME Patient Access Trainer, reporting to the Patient Access Manager. Trainer is responsible to ensure development and support in areas such as EPIC workflows, instructional design and delivery, conflict resolution, as well as to orient new department staff. Drives changes and makes recommendation to Patient Access leadership regarding training processes, Epic workflows. Identifies and delivers innovative solutions to improve services.
• The Trainer will have demonstrated proficiency in the skills sets required to support workflows and assist with the identification of technical issues with Epic and other peripheral application. Advises on training strategy, curriculum development, training delivery, and logistical application within their assigned portfolio.
• Participates in integrated training solution development and to support education efforts for new and updated applications and systems. Manages assigned projects to completion, including task, testing and timeline development, deliverable creation, and communications.
• Understands the implementation of New Epic functionality and enhancements, working with the training team and leadership. Assists in ensuring the team understands and implements the enhancements.
• Leads training team initiatives such as process documentation.
• Additional duties as assigned.
Job Duties:
• Prepares all instruction materials and conducts training via classroom or virtual depending on the type of training.
• Conducts surveys to gauge the effectiveness of training sessions and if changes are needed. Provides pre- and post- training competency tests to ensure team members have acquired knowledge and/or skill(s) to perform Patient Access job roles.
• Assist with creating, updating, and maintaining training documentations as needed.
• Assist with resolving and supporting team members via email, Teams or over the phone.
• On-site support is required in effort to orient/evaluate new department team members, observe/analyze workflows and make recommendations for process improvement opportunities.
• Assist with training and go-live support for all new projects and initiatives.
• Assist with Quality Audits of registration, insurance verification and scheduling encounters for all Patient Access Teams.
• Continuously reviews existing processes, Epic reports and dashboards for possible process improvement opportunities and recommendations within the Patient Access departments.
• Assists with building and training on quarterly and annually Patient Access workflows.
• Liaison and “go to” resource between new hires and department leadership.
• Supports department goals and process improvement initiatives.
• Supports positive team member experiences, safety, and Revenue Cycle Outcomes.
• Attends conferences related to education and training as needed.
Qualifications
Required:
• High School Diploma or GED required.
Preferred:
Qualifications/Requirements:
• Experience in staff training strongly preferred.
• Experience in EPIC strongly preferred.
• Ability to work independently with minimal supervision.
• Registration, Scheduling and/or authorization related experience preferred.
Company
Atlantic Medical Group is a physician-led and physician-governed organization that delivers the highest quality health care, at the right place, the right price, and the right time. We are a multispecialty physician group with more than 1,000 doctors, nurse practitioners and physician assistants at over 300 locations throughout northern and central New Jersey and northeast Pennsylvania. Our mission is to deliver exceptional care recognizing the unique needs of all those we serve. Our vision is to achieve the best outcomes with our patients at the center of the physician-led team, driven by service, innovation and continuous learning.
Our integrated network offers seamless access to Atlantic Health's entire health care continuum and our nationally and regionally ranked hospitals. In collaboration with Atlantic Health, several of our practices offer urgent care and walk-in services.
In addition to primary care physicians, the team includes specialists that care for patients in all aspects of their health from pediatrics to geriatrics and everything in between. We make health decisions easier for patients with enhanced access to referrals.
Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:- Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
- Life & AD&D Insurance.
- Short-Term and Long-Term Disability (with options to supplement)
- 403(b) Retirement Plan: Employer match, additional non-elective contribution
- PTO & Paid Sick Leave
- Tuition Assistance, Advancement & Academic Advising
- Parental, Adoption, Surrogacy Leave
- Backup and On-Site Childcare
- Well-Being Rewards
- Employee Assistance Program (EAP)
- Fertility Benefits, Healthy Pregnancy Program
- Flexible Spending & Commuter Accounts
- Pet, Home & Auto, Identity Theft and Legal Insurance
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Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.
EEO STATEMENT
Atlantic Health, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.