Join the Marianna Nissan Team – Where Service Excellence Drives Us Forward!
Looking to build a rewarding career in the automotive industry? At Marianna Nissan, we’re proud to set the standard for exceptional service and customer care. If you're passionate about leadership, customer satisfaction, and making a real impact every day, we want you on our team.
We're currently seeking a Service Advisor to join our growing service department. In this role, you'll be the go-to expert for both customers and technicians — ensuring a smooth, efficient service experience from start to finish.
Why Work With Us?
We believe in investing in our people. When you join the Walt Massey family, you’re set up for long-term success through extensive, role-specific training and continuous development.
What We Offer:
Health, Dental & Vision Insurance
401(k) Retirement Plan
Paid Holidays & Vacation Time
Paid Training & Ongoing Career Development
Supportive, Team-Oriented Environment
What You’ll Do:
Manage service orders and monitor flow through the service drive
Ensure every customer receives prompt, courteous, and professional service
Take full ownership of the customer experience — both in person and by phone
Act as a liaison between customers and technicians, ensuring clear communication
Efficiently distribute work among technicians to maximize productivity
Maintain strong product knowledge to answer technical service questions
Support warranty claims administration and ensure proper documentation
Monitor and improve Customer Satisfaction Index (CSI) scores
Foster a positive relationship with manufacturers and uphold dealership standards
Ensure all work and service processes comply with relevant laws and company policies
Who You Are:
Organized, detail-oriented, and solution-focused
A natural leader with experience managing teams
Excellent communicator with strong interpersonal skills
Passionate about delivering top-tier customer service
Professional appearance and demeanor
Proven track record of service department success and customer satisfaction
Self-motivated, team-oriented, and able to work independently
Valid driver’s license and a clean driving record
Equal Opportunity Employer
Walt Massey Automotive is proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.
Apply Today!
If you're ready to grow your career in a fast-paced, customer-focused environment — apply now and become part of the Walt Massey family!