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Posted 2w ago

Slot Technician

@ Apache Casino Hotel
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Lawton, Oklahoma, United States
OnsiteFull Time
Responsibilities:repair devices, maintain machines, troubleshoot systems
Requirements Summary:High school diploma or GED preferred; strong communication; problem solving; team player; must obtain Fort Sill Apache Gaming License.
Technical Tools Mentioned:Soldering irons, Oscilloscopes, Multimeters, Rework stations, Heat guns, ESR meters, Printers
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Job Description

SUMMARY:



Responsible for the repair and maintenance of all electronic gaming devices (EGD’s) under the direction of the Slot Technical Supervisor and the Slot Technician III’s.



 



ESSENTIAL JOB FUNCTIONS:




  • Ensures a fun and exciting gaming and service experience is provided to each and every customer by maintaining and repairing electronic gaming devices (EGD’s) on the casino floor.

  • Must be motivated, possess the ability to multi-task, self-starter team player.

  • Reactivates all "out of order" machines on the casino floor as efficiently as possible while following gaming regulations 

  • Assists in all service requirements that are necessary in gaming machine equipment. 

  • Maintains the internal appearance of machines and equipment. 

  • Promotes outstanding guest relations.

  • Must maintain familiarity with games in order to provide great guest service as well as resolve guest disputes as needed.

  • Handles routine guest concerns and incidents and identify situations that require supervisory assistance or involvement. 

  • Understands and complies with casino and departmental directives, policies and procedures. 

  • Performs all related and compatible duties as assigned.

  • Make sure components are working properly on the slot floor (monitors, printers, bill-validators, player panels) If they are not then swap them with good parts or create, generate, and communicate work orders.

  • Circulate the casino floor to fix any problems and maintain appearance of slot machines and replacing broken or burned-out bulbs and rubbing reels.

  • Troubleshoots and repairs machine malfunction and player tracking system problems.

  • Handle floor repair and proper preventative maintenance of all slot machines, including cleaning machines, overhauls, kiosks, and other activities as assigned, in accordance with gaming regulations.

  • Assist Slot Floor Cashiers when needed and requested by Slot Shift Managers.

  • Expected to seek knowledge and learn and demonstrate increased proficiency in the use of all equipment and procedures relevant to the job title

  • Must be able to perform all of the preventative maintenance required to keep a machine 100% operational.

  • Maintains a clean tech shop and does not contribute to disorder or chaos within the inventory system.

  • Must be able to keep a log of parts repaired

  • Must be able to do minor repairs (touchscreens on card readers and displays)

  • Maintains current knowledge of local jurisdiction gaming laws to include federal, state, compact, and internal property policies and procedures

  • Assists Slot Floor Cashiers with half-prints, paper fills, and other malfunctions

  • Maintains current knowledge of local jurisdiction gaming laws to include federal, state, compact, and internal property policies and procedures

  • Assists Slot Floor Cashiers with half-prints, paper fills, and other malfunctions on the floor

  • Perform emergency drop procedures in compliance with gaming regulations

  • Assists with installations and removal of locks and player tracking systems.

  • Perform coin tests as needed.

  • Communicate with vendors to solve problems on the floor (call in tickets for leased games)

  • Log progressive jackpot readings and enter them into the Progressive spreadsheet nightly and as needed as well as reporting any issues to the Slot Shift Manager on duty and the Slot Technical Supervisor.

  • Regular attendance is required

  • Must be able to work holidays and weekends, flexible shifts and/or unusual hours.

  • Understand and comply with the Eye, Hi, Goodbye program.

  • Other duties as assigned by Slot Management.



 



The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified



 



 



CORE COMPETENCIES & EQUIPMENT KNOWLEDGE:




  • Attention to Detail: Able to follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details and organize and maintain a system of records.

  • Communication: Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or team member; listen well.

  • Continuous Learning: Able to stay informed of current industry trends; learn and apply new concepts and demonstrate career self-reliance; identify own areas of opportunity and set and monitor self-development goals.

  • Willingness to Serve: Able to demonstrate a high level of service delivery to do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.

  • Flexibility: Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.  

  • Quality: Able to maintain high standards despite pressing deadlines; establish high standards and measures; do work right the first time and inspect materials for flaws; test new methods thoroughly; reinforce excellence as a fundamental priority.

  • Integrity: Able to be tactful, maintain confidences, and foster an ethical work environment; prevent inappropriate behavior by coworkers; give proper credit to others; handle all situations honestly.

  • Respect: Able to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce. Able to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others.

  • Policies, Process, Procedures: Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to written rules or practices.

  • Team Centered- Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.

  • Equipment Knowledge-Able to operate various types of office equipment including, but not limited to; personal computers, printers, 10 key adding machines, telephone, and other departmental related systems, as well as heat guns, soldering irons, rework stations, multi-meters, ESR meters, Oscilloscopes and other electronic repair tools.