HiringCafe
Posted 3w ago

Guest Services Manager

@ Awayday
View All Jobs
Gulf Breeze, Florida, United States
$45k-$55k/yrOnsiteFull Time
Responsibilities:Lead team, Information hub, Create schedules
Requirements Summary:3+ years customer service; 2+ years leadership; HS diploma; willing to work nights, weekends, holidays; reliable transportation.
Save
Mark Applied
Hide Job
Report & Hide
Job Description

Description

Job Overview:

As the leader of the Guest Services team, the Guest Services Manager plays a pivotal role in ensuring an exceptional guest experience and satisfaction. The Guest Services Manager oversees the daily operations of the Guest Services department providing guidance, support, and leadership. This position requires a proactive approach to guest concerns, team development, and process improvement to maintain the company's high standards of service. 

As part of our application process, we require all candidates to complete the Culture Index survey. This brief survey helps us understand your unique strengths and how you may fit into our team culture. Please take a moment to complete it at the time you submit your application. See the link below: 

AwayDay, LLC

Requirements

Job Responsibilities:

  • Lead and guide the guest services team.
  • Serve as the central information hub for information and support related to guest services.
  • Create employee schedules.
  • Handle reservations, dispatch, on-call services, and escalated guest concerns ensuring prompt and effective resolutions.
  • Collaborate with other departments to ensure seamless guest support and resolution.
  • Manage incoming guest complaints, coordinate resolution efforts, and handle guest compensation.
  • Oversee phone systems, maintain call quality standards, and provide training to enhance customer service skills.
  • Provide backup support for complex calls or escalated issues during after-hours.
  • Ensure compliance with Rental Management Agreements and special arrangements with property owners.

Qualifications:

  • High School Diploma or GED.
  • Minimum of 3 years of customer service experience.
  • Minimum of 2 years of leadership or supervisory experience.
  • Availability to work nights, weekends, and holidays.
  • Reliable transportation to and from work.

Schedule:

This is a full-time position located in Gulf Breeze, FL. Working days are Sunday through Saturday. Typical working hours are 9 am to 5 pm. However, scheduled shifts are based on business needs and may require working evenings, weekends, and holidays to ensure comprehensive coverage and support for the guest services team.

Summary

Gulf Coast Getaways is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Gulf Coast Getaways makes hiring decisions based solely on qualifications, merit, and business needs at the time.