Company Profile
With our unique approach to patient-focused service and commitment to high-quality care, WellStreet is redefining the urgent care experience.
Our mission is to set the new standard for patient service excellence in urgent care, becoming the provider and employer of choice in the communities we serve.
WellStreet professionals have a passion for delivering uncompromising care - one patient at a time. We delight our patients, communities and fellow team members through consistent delivery of our core values and transform our roles from jobs into callings.
Outstanding opportunity to join a healthcare company in developing a national network of WellStreet Urgent Care facilities.
Clinical Service Representative
Overview
The Clinical Service Representative (CSR) is a key member who works in conjunction with physicians, midlevel practitioners, office and clinical staff to provide patient care management, administrative functions, and routine clinical procedures in our WellStreet Urgent Care's fast paced, high-energy clinical office environment.
ROLE & RESPONSIBILITIES
•Prepare patient(s) for and assist with examination and/or treatment
•Perform triage and obtain vital signs
•Obtain and accurately document patient history in Electronic Medical Record (EMR) in a timely manner
•Collect and maintain all patient and business documents while always maintaining confidentiality
•Collect routine laboratory specimens including phlebotomy, urinalysis and/or oral swabs
•Administer medications and non-intravenous injections (intramuscular, subcutaneous and/or intradermal)
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Start an IV, place a catheter and perform splinting when needed/directed
•Perform various clinical, aseptic and/or basic laboratory procedures
•Document within Electronic Medical Record (EMR) all medical interventions timely and accurately
•Train and assist with our Occupational Medicine service line utilizing our current EMR system, drug screening, breath alcohol testing, audiograms, respiratory fit, pulmonary function testing and/or abiding by the systems and/or protocols set forth by the company
•Understand and enforce standard health care regulatory requirements
•Responsible for quality assurance program for compliance with CLIA waived laboratory and patient result trackers
•Always ensure HIPAA and OSHA compliance
•Perform office procedures including all general administrative duties; ability to operate all office medical equipment
•Other duties as assigned
EDUCATIONAL REQUIREMENT & QUALIFICATIONS:
•Successful completion of a MA, EMT, Paramedic, LPN, RN or Radiology Technology program from an accredited institution
•Must have certifications and/or licenses in applied field based on state law
•One year of relevant healthcare experience preferred; preferably urgent care or emergency department
•Willing to train stellar new graduates
•Must be proficient in venipuncture and injections
•Knowledge of clinical procedures, medical anatomy, and physiology
•Required to travel to other WellStreet Urgent Care centers as needed to support business needs
PHYSICAL REQUIREMENTS:
•Required to work 12 hours shifts, weekends and holidays
•Required to sit, walk, reach with hands and arms throughout workday
•Finger dexterity and hand coordination required
•Occasionally required to lift moderate weight (20-40 pounds)
•Specific vision abilities required including close vision, distance vision, and ability to adjust or focus
WellStreet Urgent Care is committed to providing the highest quality patient and customer care. In addition to the above requirements, WellStreet is looking for team members with the following qualities:
•A positive attitude toward patients, families, and coworkers.
•Willingness at all times to go the extra mile to create an outstanding experience for customers and to train and lead the center team to do the same.
•A desire to work in concert with others in an upbeat and supportive atmosphere while reinforcing the WellStreet mission to provide uncompromising service.
• A compelling desire to serve others, improve your community’s health, and have fun every day.