Who Are We?

FDH Aero is a trusted global supply chain solutions partner for aerospace and defense companies, helping to shape the industry by simplifying the supply chain. With over 60 years serving as a leading independent industry partner, FDH specializes in hardware, electrical, consumables and expendables, licensed products, and value-added services for global OEM and aftermarket customers. FDH is headquartered in Commerce, California, and has operations across the Americas, EMEA and APAC. FDH Aero – named a Best Places to Work in Aviation in 2024 – has locations in 14 countries across the globe, with more than 1,500 best-in-industry employees and over 650,000 square feet of inventory space.

FDH is headquartered in Commerce, California, and has operations across the Americas, EMEA and APAC. FDH Aero – named a Best Places to Work in Aviation in 2024 – has locations in 14 countries across the globe, with more than 1,500 best-in-industry employees and over 650,000 square feet of inventory space.

Why Work Here?

At FDH Aero, we understand that the strength of our brand comes from our people.

We invest in driven, diverse and experienced professionals who are naturally curious, courageous and motivated towards action. We value tempering confidence with humility, and a mission that always starts with service-first.

Our values guide everything we do:

We Are Service First - We act with agility and intelligence to solve our partner’s most pressing needs. We safeguard our trusted relationships by communicating with clarity and unmatched follow through.

We Are Respectful - We behave with dignity, fairness, and acceptance. We thrive by prioritizing empathy, humility, and connection to our collective community.

We are Amplifiers - We invest in driven, diverse and experienced professionals, businesses and partners. We fuel the entrepreneurial spirit by providing autonomy, authority and a clear mission.

We Are Open-Minded - We communicate with intention, curiosity, and diversity of thought. By actively contributing with courage and candor, we challenge the status quo and innovate together.

We Are Accountable - We own responsibility for our outcomes. We set expectations, embrace critique, and empower every employee to take immediate actions on challenges they encounter.

We Value Our People - That’s why we offer competitive benefits, including medical, dental, vision, Flexible Spending Accounts (FSA), 401k matching, and wellness programs. We invest in training, mentorship, and career development to empower our employees to reach their full potential. Our commitment to culture and excellence has earned us recognition as one of Aviation Business News' Best Places to Work in Aviation.

As a team member at FDH Aero you are trusted to deliver, to innovate, and to drive next-generation solutions for tomorrow’s supply chain demands. Ready to make an impact? We proudly pursue top talent with a diverse and global set of experiences and backgrounds.

We Are Looking For

The Strategic Account Manager will be responsible for managing and nurturing long-term relationships with key clients, ensuring exceptional service delivery and alignment with their business goals. This role demands a combination of account management, sales acumen, and strategic thinking to drive growth, retention, and satisfaction across high-value accounts. The ideal candidate will have a deep understanding of client needs, industry trends, and how to deliver tailored solutions that drive success.

What You'll Do (Responsibilities)

Act as the primary point of contact for assigned strategic accounts, fostering trust and long-term relationships
Work closely with clients to understand their business goals, challenges, and needs, delivering customized solutions
Collaborate with cross-functional teams to ensure timely and accurate delivery of products, services, and solutions that exceed client expectations
Develop and execute account plans, identifying key opportunities for growth and expansion within each strategic account
Monitor account performance, providing data-driven insights and recommendations to optimize results
Oversee contract negotiations and renewals, ensuring agreements are aligned with client goals and company policies
Address and resolve any client issues, ensuring a high level of satisfaction and service excellence
Analyze market trends and competitor activity to provide clients with valuable strategic insights
Conduct regular business reviews with clients to assess progress, identify new opportunities, and drive mutual value
Maintain accurate records of account activities, ensuring that all interactions, opportunities, and outcomes are well-documented in CRM systems
Work closely with sales and marketing teams to identify new business opportunities and ensure alignment between client needs and company offerings
Stay up to date with industry changes, new technologies, and best practices to provide ongoing value to clients

What You Bring (Qualifications & Skills):

Bachelor’s degree in business administration, sales, marketing, or a related field
5+ years of experience in account management, client relations, or a similar role, with a proven track record of managing strategic accounts
Experience in B2B sales or enterprise account management is highly preferred
Strong relationship-building and account management skills, with the ability to develop deep, long-term client relationships
Exceptional communication and presentation skills, both written and verbal.
Ability to identify business opportunities, analyze client needs, and provide effective solutions
Strong negotiation and contract management skills
Experience in using CRM software and other account management tools
Strong problem-solving abilities and a results-oriented mindset
Highly organized with the ability to manage multiple accounts and priorities in a fast-paced environment
Knowledge of industry trends, market dynamics, and best practices in account management >

Special Requirements:

U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.
ITAR requirement
120.15. Some positions will require current U.S. Citizenship due to contract requirements.

This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants will be asked to provide specific documentation to verify U.S. person status under the ITAR and the EAR. A “U.S. person” according to their definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee, or asylee. See 22 CFR 

FDH Aero is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.